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Sales Customer Service

Location:
Richmond Hill, ON, Canada
Posted:
August 28, 2013

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Resume:

Gina Dimitropoulos

** ***** **, * ***********, ON L 4E 4P6

Cell: 416-***-**** : ******@******.***

Summary

My mission is to run a profitable business by providing high - end services in a caring upscale, professional

environment. I am dedicated to consistently providing high quality customer satisfaction by rendering excellent service. I

have been in the service industry for over 12 and have earned respect through hard work and dedication. I am forever

educating myself on the newest products or ways to do services and sales. In doing so, I have been able to maintain a

regular client base.

My goal is to tailor the clients experience based on the initial interview information, as well as the feedback during the

treatments, meeting to ensure the clients comfort and satisfaction, and to increase repeat business in sales. I am mindful

of the overall experience - of both the client and fellow co-workers I work alongside.

Highlights

Being in the aesthetic industry for 9 years has given Synneron Certified in laser hair removal and

me the knowledge and experience with many photofacials

different types of skin care products and supplies. I

can better describe what works best through actual PCA certified in Skin Peels

experience. Everlash certified in Las extension

I organized a benefit concert for Colon Cancer,

http//:eventbrite.com/org

Bell Mobility Sales certificate

Essentials of managing front desk certificate

Accomplishments

Managing Angels Spa I was able to increase the sales after being there for one year, which rose 35% in both retail and

retention.

With hard work, dedication and persistence I was able to take business that was ready to close its doors and make it a

profitable smooth running enterprise.

With Camden Spa I was able to increase the client retention by 24% with my retail sales the staff sales were based on my

previous years goals which would increase by 14% yearly.

Sensation Music was a small dj company that was an occasional part time job, with my persistence, hard work and sales

goals I was able to turn this position into a full time position of attaining the sales calls, booking the appointments for the

Djs and closing the sale with the actual booking.

Experience

Head Esthetician / Co-Manager

November 2008 to Current

Camden Spa - Toronto, O N

As an esthetician I performed manicures, pedicures, waxing, facials, chemical peels, microdremabraision, laser hair

removal and photofacials. It was my job to ensure the spa was maintained in an orderly fashion, with supplies being

stocked up and order lists being made. I maintained the order forms for supplies needed, bi-weekly goals of selling retail

products and up-selling clients, ensuring customers were attended to. Cashing out and booking clients, having the task

of dealing with customer issues / complaints. Cold calling, emailing clients with specials and reminders to re-book or

re-stock on product.

Manager

October 2005 to September 2008

Angels Spa ( Delta Toronto East Hotel ) - Scarborough, O N

As a manager I had a the overall day-to-day management of the spa, ensuring it was clean and in running order.

Scheduling a staff of 8, and co-coordination of payroll. Ordering of beauty supplies for both retail and professional.

Sourcing out new products and distributors. Developing monthly specials and ensuring monthly goals are met. Weekly

and monthly sales reports for the hotel and spa owners. Customer service, as well as staff training, booking and cashing

out clients, monthly reports to head office. Increased sales of spa by 35%

Office Administrator

October 2002 to April 2004

Treck -Hall Sign Ware - Vaughan, O N

As an office administrator I was responsible for maintaining professional reception area. Ensured that the customers

were tended to, assist staff with administration, such as sales reports, letters, booking vacations, dinner parties. I

was responsible for a 13 line meridian phone with 24 internal extensions.

Office Manager

December 2001 to October 2003

Sensation Music & Entertainment - Woodbridge, O N

Administrator of payroll and employees, coordinate and distribute staff bookings and schedules. Generating sales

reports and analyzing sales representatives. Reporting results to the presidents and setting sales goals. Maintained

customer service for all departments and coordinated bookings from clientèle. Developed customer service and cre

ated

a database for potential bookings.

Education

Diploma : Creative Photography, 2001

Humber College of Applied Arts and Technology - Rexdale, O N, Canada

Diploma : Advanced Esthetics, 2005

Avola College - Toronto, O N, Canada

Diploma : Canada Professional Sales

Humber College of Applied Arts and Technology - Rexdale, O N, Canada

Sales and Marketing Diploma currently in process to upgrading to degree



Contact this candidate