Sales Quality
Resume:
CURRICULUM VITAE
Professional Objective
Sarala Raju Seeking a position to utilize my skills and abilities in the
**********@*****.*** Business Management that offers professional growth while
being resourceful, innovative and flexible.
Educational Qualification
Present Address Course
University Board
Institute
# 2,Gowramma Building Year of Passing
Opposite to Gem School Class &% Obtained
Dodda Banaswadi
Bangalore-560043 B.COM
(6th Sem)
Autonomous
St Joseph's College
April
Contact 2011
Distinction
+918********* 83.83%
B.COM
(5th Sem )
Autonomous
St Joseph's College
April
2010
Distinction
84.33%
B.COM
(4th Sem )
Autonomous
St Joseph's College
April
2010
Distinction
84.16%
B.COM
(3rd Sem )
Autonomous
St Joseph's College
April
2009
Distinction
81.50%
B.COM
(2nd Sem )
Autonomous
St Joseph's College
April
2009
Distinction
84.66%
B.COM
(1st Sem )
Autonomous
St Joseph's College
April
2008
Distinction
80.00%
P.U.C
(MECA)
Bangalore University
Mount Carmel College
April
2008
First Class
76.83%
S S.L.C
Bangalore
Patel Public School
March
2006
First Class
81.12%
Computer Proficiency
MS Word
MS Excel
MS PowerPoint
Internet
Tally ERP 9
Rewards & Recognitions
Received Best student award from Patel Public School for the
Year 2006
Received General Proficiency Award from St Josephs College
for all the 6 semesters
Received Best Analyst Award from Oracle (Mr.Manoj) for
Q4FY12
Work Experience: - M/S ALPHA MARKETERS
Designation- Account Management Analyst.
Responsibilities: -
Managing the business of Inkjet & Laserjet Cartridges.
Responsible for maintaining the Productivity report
Manage Internal Training for new projects.
Assist customers on product related Queries.
Responsible for all reports generated within team.
Publishing daily sales report to Higher Management.
Was also involved in Promoting Tally Business.
Involved in generating Invoices like Purchases, Sales,
Receipts, Payments, Returns Inward and Outward.
Period
1st April 2008
To
30th April 2011
Office address
Alpha Marketers
# 21
Bazaar Street
Brigade Road Cross
Ashoknagar
Bangalore
Pin: 560025
MR. Ravindranath
Office # 25302037
Ph # +919*********
Contributions: -
Effective in resolving the issues on time and reaching the
target.
Conducting trainings for new joiners about the product.
Ability to take over the higher responsibilities in case on
their absence over a period of time.
Meeting customer satisfaction by being more productive.
Work Experience: - Oracle India Private Limited- GFIC
Designation- Order Management Analyst.
Responsibility: -
Manage Hardware & Contract Administration through the use of
e-business suite applications like Order Management Contracts
Administration on a Global Level primarily.
Responsible for maintaining Daily Back log reports.
Manage Internal Training for new projects.
Assist sales representatives, Vad's in Hardware & Contract
issues.
Streamline acquisition projects by performing Manual Testing
related
to simplify the process and make it user friendly.
Responsible for all reports generated within team like report
card and QRM.
Part of Quality Check Team and TAT Project Team.
Providing the RCA results on regular basis.
Acquired knowledge about other teams like IB, AR, AP, & GL .
Currently working
20th June 2011
To
Till date.
Office address
ORACLE- GFIC
Level 4
Commerce@ Mantri
Survey no. 12
N.S Palya
Bannerghatta Road
Bangalore
Pin: 560076
Contributions: -
Effective resolution with zero escalations by meeting TAT and
SLA.
Handle Training for newcomers on the Oracle R12 applications.
Ability to take the higher responsibilities in case on
seniors absence over a period of time.
Delivered consistent Quality of 96% and above.
Successfully closed Quarter end Volumes with no escalation
and faster turnaround time.
Timely rolling out the Input Quality & Output Quality Reports
Conducting update sessions & training.
Part of Quality projects and TAT Project and received YAR
Awards and Manager's Appreciations.
Part of above 500k deal booking team.
Work Experience: - Oracle India Private Limited- GFIC
Designation - License Migration Analyst.
Responsibility: -
Migrating licenses of the customers through an application
called GCRA (Global Contracts Request Application) &
GMA(Global Migration Application) Global Level primarily.
Data Collection and Analysis of Data
Assist sales representatives in their issues.
Streamline acquisition projects by performing Manual Testing
related
to simplify the process and make it user friendly.
Creating demand base Scenario for sales.
Optimum Utilization of data collection & calculations.
Part of Quality Check Team and TAT Project Team.
Providing the RCA results on regular basis.
Acquired knowledge about other teams like Quoting,OK'S,IB.
Currently working
20th June 2011
To
Till date.
Office address
ORACLE- GFIC
Level 4
Commerce@ Mantri
Survey no. 12
N.S Palya
Bannerghatta Road
Bangalore
Pin: 560076
Contributions: -
Effective resolution with zero escalations by meeting TAT
and SLA.
Handle Training for newcomers on the Oracle R12, GCRA
applications.
Ability to take the higher responsibilities in case of
seniors absence over a period of time.
Delivered consistent Quality of 98% and above.
Guided Sales in submitting the requests both Self service &
Non self service
Successfully closed quarter end Volumes with no escalation
and faster turnaround time.
Timely rolling out the Input Quality & Output Quality
Reports
Conducting update sessions & training.
Part of Quality projects and TAT Project and received YAR
Awards and Manager's Appreciations.
Part of Complex booking team.
Extra Curricular Activities
Strength
Or Competency Based Trainings:
Soft Skills
Ownership and Personal Drive.
Quick learner Quality Execution.
Participator Customer Satisfaction.
Committed Result Orientation.
Organizing skill
Observation skill Process Trainings:
Good listener
Eager to learn new Conducting Boot Camp trainings.
Concepts Providing process training for New Joinees.
Executioner Providing process related updates on weekly basis to the
Team worker entire team.
Providing training on Daily Reports as well as Monthly
reports.
Languages Known and Proficiency
Personal Data English, Hindi, Kannada and Tamil
DOB: 21-09-1990 LANGUAGE
READING
Sex: Female WRITING
SPEAKING
Religion: Hindu
English
Marital Status: Yes
Single Yes
Yes
Nationality: Indian
Hindi
Yes
Yes
No
Kannada
Yes
Yes
Yes
Tamil
No
No
Yes
Extra Activities
Participated in NSS and received Oath of Appreciation from
MCC.
Participated in 5th State Level KPA.
Was part of Women's Cell Programme at St.Joseph's College.
Participated in Social Services like Help-age India & Cancer
Aid society.
Declaration
I hereby declare that all the information presented above is true to the
best of my knowledge.
Place: Bangalore
Yours Sincerely,
Date:
SARALA RAJU
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