Customer Service Manager
Resume:
BRITTANY ALFORD
Ponchatoula, Louisiana 70454
225-***-**** ~ **********@*****.***
EDUCATION
Loyola University New Orleans College of Law, New Orleans, Louisiana
Juris Doctor May 2011
Civil Law Division
G.P.A.: 2.67
Honors and Activities
Earned "A" in Federal Civil Procedure II; Independent Study:
Special Immigrant Juvenile Status
Earned "A-" in Clinical Seminar: Family Law
Real Estate Law Society, Member 2010-2011
American Bar Association Student Division, Member 2008-2011
Southeastern Louisiana University, Hammond, Louisiana
Bachelor of Arts in History, May 2008
G.P.A.: 3.631, Cum Laude
Honors and Activities
Sophomore Honors Distinction Award, Recipient
Southeastern Louisiana University Honors Program
National Society for Collegiate Scholars
LEGAL EXPERIENCE
Orleans Parish Civil District Court, Self-Help Desk, New Orleans, Louisiana
Volunteer, February 2011 - May 2011
Assisted Pro-Se clients in filing pleadings, completing protective
orders, and answered legal questions without giving advice.
Loyola University New Orleans College of Law, Stuart H. Smith Family Law
Clinic, New Orleans, Louisiana
Student Practitioner, August 2010 - May 2011
Represented clients in court for various family law matters, including
divorce, custody, visitation, and adult adoption. Drafted pleadings,
interviewed clients, researched a variety of family law issues and
appointed as curator ad hoc for family law related cases. Worked in
connection with the Immigration Clinic to assist children seeking
Special Immigrant Juvenile Status by getting signed judgments with
specific findings of fact from a juvenile court.
Southeast Louisiana Legal Services, Hammond, Louisiana
Summer Law Clerk, May 2010 - July 2010
Researched and prepared memorandums concerning issues related to
successions, property, family law, and consumer matters, including
promissory note disputes, . Drafted power of attorneys, wills,
petitions for possession, interrogatories, default judgments, divorce
petitions and custody consent judgments. Conducted intake interviews
that included explaining the case process to the potential client.
Capital Area Legal Services Corporation, Baton Rouge, Louisiana
Summer Law Clerk, June 2009 - August 2009
Researched and prepared memorandums concerning issues related to
family law, bankruotcy, and succession matters. Conducted intake
interviews and corresponded with clients which included taking the
client's statement to determine whether this was a case our office
handled or whether it needed to be referred to a different office.
Assisted the potential client in completing a motion to file in forma
pauperis. Prepared files for transfer to other legal aid offices by
making copies of the files and summarizing what legal action was taken
at our office and what future action should be taken. Revised and
updated the CALSC Compliance and Service Manuals to include the most
recent changes in federal regulation regarding 501(c) non=profit
organizations.
Congressional Office of United States Congressman Bobby Jindal, Hammond,
Louisiana
Intern, January 2007 - December 2007
Served as a liaison between constituents and Federal Emergency
Management Agency (FEMA). Filed inquiries and follow-ups regarding
constituents' FEMA claims and sought expedition of their claims. Also
served as a liaison between constituents and United States Citizenship
and Immigration Services on immigration matters. Worked in
conjunction with the U.S. Department of State's Passport Services to
solve constituents' passport problems.
OTHER EXPERIENCE
The Chimes Covington Server,
August 2012 - February 2013
Whitney Bank Teller,
October 2011 - June 2012
Interacted with customers both face to face and by phone and provided
information regarding current accounts and new products. Filed
Currency and Transaction Reports when necessary.
Hilltop Inn and Restaurant, Head of Island, Louisiana
Manager, March 2007 - July 2008
Managed the wait staff of ten employees, customer service, and oversaw
billing.
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