Customer Service Sales

ALI R. BRINSON

**********@*****.***

*** ***** ******* ****

Mableton, GA 30126

Hm 678-***-**** / Cell 678-***-****

SUMMMARY/CAREER OBJECTIVES

I am young professional who is task oriented, highly motivated, and an expedient trainee with a successful past

fulfilling administrative and customer service responsibilities. My immediate goal is to secure an entry/mid-level

position that works closely with human resources to gain a firm foundation of current business practices in

preparation to become PHR certified and eventually furthering my career into HR management.

QUALIFICATIONS

Extensive customer service experience Excellent Oral and Written Communication Skills

Strong organizational skills Internet Savvy

Instructional Best Practices/Differentiation Developing and Facilitating Trainings

Technology Integration into Instruction Adaptive to new technologies and applications

TECHNOLOGY SKILLS

Promethean ActivBoards, Promethean Planet, WebQuests, Learning.com, GOAS, Infinite Campus, Insight, Study Island,

Net Trekker, United Streaming, etc.

Microsoft Office Suite: Excel, PowerPoint, Publisher, Vista, Word, Outlook

Adobe Illustrator, Flip Recorders, Digital Cameras

Typing – 60+ wpm

CORPORATE EXPERIENCE (6 + yrs)

PURCHASING POWER Atlanta, GA

Account Representative

Diffused escalated calls between clients and customer service reps

Maintained professional relationships with and provided customer service to clients

Approved, processed, entered and tracked new orders.

Initiated and maintained electronic filing system for customer service

Focused on generating new business by encouraging sales

ENTERPRISE RENT-A-CAR Macon, GA

Management Trainee

Participated in the company’s vigorous training and immersion program

Rotated between key areas of operations (i.e., marketing, accounting), learning the function and responsibilities of each,

with an on-going focus on developing my people management skills

Coordinated with maintenance support personnel to manage service of all account equipment/rental contracts

Showed initiative, drive, and flexibility in a very fast-paced work environment

GLOBAL CONNECTIONS Atlanta, GA

Accounts Marketing Manager

Solicited and established agent accounts to promote Global service

Revised and/or implemented new procedures to establish a more efficient customer service department

Led the development of compelling and successful marketing plans using business trends and customer insights

Focused on key areas including advertising, promotions, e-mail, direct mail, programs/contests, and events

EDUCATOR EXPERIENCE (8 yrs)

ATLANTA PUBLIC SCHOOLS Atlanta, GA

7th & 6th grade Language Arts Teacher,

B.E.S.T. Academy Middle School/M.L. King Middle School

Served as grade level chairperson for 6th grade

School-wide Coordinator for Advisory/Middle School Transformation Team

Implemented effective lessons for single gender classrooms

Designed interdisciplinary lessons to help students make connections between content and real-life

Implemented differentiation strategies and remediation for struggling students

7th grade Language Arts Teacher, Atlanta, GA

A.T. Walden Middle School

Executed lessons that evoked higher order thinking

Demonstrated effective classroom management resulting in minimal administrative intervention

Coached students in new vocabulary acquisition in preparation for Spelling Bee years 05 08

Advised students in the Do the Write Thing essay contest with local and state winners each year

Incorporated “real-life” application via engaging curriculum and technology use

Served on Leadership Design Team for 2 years modeling lessons and helping with assessments/data analysis

EDUCATION & CREDENTIALS

ATLANTA TECHNICAL COLLEGE, Atlanta, GA

Human Resource Management Specialist Certificate Dec 2014

AMERICAN INTERCONTINENTAL UNIVERSITY Atlanta, GA

Master of Education in Instructional Specialization July 2007

THE UNIVERSITY OF WEST GEORGIA Carrollton, GA

GA Responds Middle Grades English Teaching Certification Program July 2010

GEORGIA STATE UNIVERSITY Atlanta, GA

Bachelor of Business Administration in Marketing May 2002

T-5 Leadership

Teaching Certification {Middle Grades Language Arts, Social Sciences, Mathematics (4 - 8)}

REFERENCES

1. Stacy Johnson – Data Analyst – Atlanta Public Schools – 404-***-****

2. Nechelle Sharpe Assistant Principal- Coretta Scott Middle 404-***-****

3. Scott Nelson – Southern Sales Rep - Nestle – 678-***-****

Contact this candidate