Customer Service Manager
Resume:
Chantale Stewart
Miami, FL ***55
***************@*****.***
PROFILE
* Extensive communication and writing skills.
* Five years of customer service experience at America's largest
specialty party goods store.
* Hard-working team player with sound organizational skills.
* Fast learner, self-starter who takes initiative to get tasks done on
time while exceeding my manager's expectations.
* Computer skills include: Microsoft Word, PowerPoint, Excel, Outlook and
Design.
EXPERIENCE
Party City Superstore 2008-Present
Inscribe Specialist
. Approach prospective customers outside the studio environment by
walking the store aisles and/or greeting customers
. Print custom invitations, banners and accessories for customers on-site
. Process orders through Party City's studio vendors for custom
invitations and accessories not on site
. Meet established store-specific and studio sales goals
Cashier
* Handle payments from customers purchasing party goods
* Gather out of stock information for inventory
* Update store plan-o-grams
* Accept phone calls and answer customer concerns or questions
* Stock merchandise
Seasonal Front End Manager
. Supervised the performance of cashiers to assure friendly and efficient
customer service
. Processed returns and exchanges of merchandise
. Assisted in training over 50 percent of new front end employees
. Addressed customer concerns in a thorough and professional manner
Art and Culture Center of Hollywood May-
Aug. 2010
Public Relations Intern
. Researched information for press releases
. Wrote press releases and PSAs
. Input Center events into cultural calendars
. Updated media contact lists
. Followed up through phone/email with media
. Created press kits
. Assisted with mailings
activities
Public Relations Student Society of America (PRSSA) 2009-
2011
Secretary (2011), President (2010-2011), Secretary (2009-2010),
Florida Memorial University
* Represented chapter at national and local events
* Aided in raising $5,000 to send 4 members of the chapter to 2010
National Conference
* Coordinated and promoted chapter fundraisers and events
education
Florida Memorial University 2007-2011
B.A. Communications (Public Relations)
3.7 GPA
Honors & awards
2011 Most Outstanding Communications Student
2011 National Gold Key Recipient (PRSSA)
2011, 2010, 2009, 2008, 2007 Dean's List Honoree
2010 National President's Citation (PRSSA)
2009 National Society of Collegiate Scholars Award
2007 Who's Who Among Students in American Universities and Colleges
REFERENCES
Charmain Yobbi
Public Relations and Community Partnerships Manager
Art and Culture Center of Hollywood
954-***-****, ext. 235
Diane Fagan
General Manager
Party City
Dr. Mary-Angie Salva Ramirez
Associate Professor of Communication
Florida Memorial University
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