Customer Service Sales

Michael Sefa Danso

** * **** ******, *********, NJ 07506

Cell: 973-***-**** *********@*****.***

Summary

A position in retail banking in a reputable firm that best utilizes my strong analytical, problem solving,

communication skills, interpersonal skills, and my business experience.

Highlights

● Proficient in Microsoft Word, Access, Excel

(Pivot Tables, Vlookup), Power Point and Lotus

Notes)

Accomplishments

• Investigated, evaluated and made recommendations for 800+ phone requests concerning customer

accounts, overdrafts, and product technical support as member of the Customer Support Unit.

• Successfully drove over 20% of direct sales at Barclays Bank which included selling bank products

utilizing surveys, profiling, presentations and setting up appointments with clients.

Experience

TD Bank – Franklin Lakes, NJ

January 2013 to Current

Financial Services Representative I & Customer Service Rep I (Part time)

• Conducts daily transaction reviews to ensure proper new account setup and customer data

maintenance. Inputs necessary corrections to the banking system such as Fidelity.

• Meets with customers and prospects and develops understanding of other financial

objectives and needs. Assesses customer information and suggests appropriate product and service

solutions. Sells customers on value and benefits of suggested alternatives and closes sales

• Reviews and reconciles customer mail deposits to accounts; posted entries created within central

operations needed to reconcile the general ledger accounts, processing deposit return transactions as

well as buying and selling of foreign currency.

• Providing sound advice at every Customer interaction to create a positive Customer experience and

ensure that the Customer’s financial needs are met

• Performs all Customer Service Center functions related to mail received necessary to successfully

complete customer requests; corresponds with customers via phone or in writing as appropriate to

resolve service requests

• Processes all items/requests in accordance with regulatory standards and bank procedures to ensure

compliance with the maintenance of accounts, and maintains necessary documentation accordingly.

• Taking residential mortgage loan applications AND offers or negotiates terms of residential mortgage

loans for compensation or gain

• Cultivating strong relationships with back office service partners to ensure delivery of high quality

customer service, on-going communication needs and operational consistency

• Verifies and Approves inbound and outbound wire transfer order processing, including OFAC

verification, customer callback, teller posting to customer accounts, preparing and mailing customer

printed notification, and keying data into online payment system.

• Providing referral and product training to non-licensed branch employees and others as needed

•

Customer Services Representative

March 2006 to September 2012

Barclay's Bank of Ghana .– Accra

• Assisted customers to establish new accounts while exploring opportunities to deepen customer

relationship by cross-selling other bank services.

• Provided superior customer service and actively participated in service initiatives and sales promotions

• Contacted clients regarding late payments, negotiated revised payments plans; helped reduced bad

debts.

• Ensured daily phone follow up on new accounts as well as future financial needs of clients.

• Provided professional customer services by greeting and directing clients and visitors, and opening

new savings, checking and certificate deposits

• Adhered to Bank policies and procedures to ensure operational integrity of the Bank.

Investment Adviser Associate Intern

May 2004 to August 2004

Alliance Investment Inc

● Analyzing financial information obtained from clients to determine strategies, products and services to

help clients meet their financial objectives

● Providing information/education to clients about the purpose and details of financial products, services

and strategies

● Building and maintaining a client base, keeping client plans up to date and acquiring new clients on

an ongoing basis

● Contacting clients periodically to determine if there have been changes in their financial status

● Providing knowledgeable, objective financial guidance and customized strategies to consumer

segments that demand a high quality of service, such as entrepreneurs, families, executives, etc.

● Helped manage holiday party and budget resulting in a 40% net savings by utilizing local hotel

accommodations, researching holiday packages, and was given increased responsibilities and

recognition for a job well done.

Education

License

NJ Life Producer License 2013

NJ Accident & Health License 2013

University of Cape Coast 2005

Cape Coast, Ghana

Social Sciences (Economics)

B. A

Completed course work include Economic Growth, Intermediate Micro and MacroEconomics, Game Theory

and Quantitative tools of Management

Affiliations

● Member of the University of Cape Coast Peer Mentor Program, aimed to help new students enhance

academic success at the University.

Contact this candidate