Customer Service Manager

KURT PREDDIE

***- ** ***** ****** *****: 347-***-****

Jamaica, NY 11435 EMAIL: ************@*****.***

PROFILE:

Dependable, reliable, loyal, committed, trustworthy, and self-motivated

Dynamic, goal-oriented, and achievement-oriented professional with a solid

background in the Criminal Justice Field

Strong strategic leadership, organizational and problem solving skills

Strong customer service and communication skills

Proficiency in MS Word, Excel, Outlook and PowerPoint

EXPERIENCE: Toy R Us 05/2012 - 12/2012

Asset Protection Investigator

Made apprehensions on shoplifters and ORC groups

Documented and recorded information both written and electronically

Made decisions, solved problems and analyzed information that helped solve ORC

cases

Obtained information from all relevant sources in order to build cases against

shoplifters/ORC groups

Developed and build teams, encouraged and motivated others, build mutual trust,

respect and cooperation among team members

Metro-One Loss Prevention Service Group 09/2010 - 05/2012

Under Cover Investigator/Manager

Performed general Investigation on managers, supervisors, and regular employees

Investigated and found leads of those employees that were doing the following:

1. Shop lifting

2. Steeling company’s time

3. Disorderly conduct on the job

4. Buying and selling drugs on the job

5. Bringing a case against the company

Queens District Attorney’s Office Spring - Summer

Internship Program

Observed interviews with witnesses and suspects

Assisted the District Attorneys with administrative duties

Attended court sessions to learn about procedures and policies

Sunshine Developmental School 09/2004 - 01/2009

Paraprofessional

Participated in IEP conferences with parents and school personnel

Provided parents with information on available programs and funding such as

daycare, afterschool, UPK and ACD

Assisted children in learning class material using the teacher’s lesson plans,

while providing students with individualized attention

Visiting Nurses Association of Brooklyn 12/2001 - 09/2004

Oasis Clerk (Home Care Department)

Handled all company correspondence efficiently

Coordinated patient and nurse visitation schedule

Reviewed patients chart and entered it into the system

Answered phones and met with the public to answer their queries

FJC Security Company 01/2000 - 12/2001

Supervisor

Reviewed site documentations, activities and guard tour reports

Confirmed the presence and activities of scheduled security officers at assigned sites

Provided directions and training to site officers and contracted employees as needed

Monitored welfare of security personnel working after-hour on remote assignments

Provided periodic reports to management regarding site activities, irregularities, and

identified needed action

Universal Calvary Church 01/2000 - 07/2007

Youth Minister/Supervisor

Did fundraising for teen outreach programs

Worked as a liaison between parents and teens

Counseled teens with academic and family issues

Recruited and admitted teens into our youth ministry

Organized, coordinated and managed youth ministry programs

Motivated, encouraged, inspired, and provided them with a vision, mission, goals and

family values.

Long Island College Hospital 06/1997 - 01/2000

Oasis Coordinator

Scanned patients’ chart into the system

Assisted the nurses in their home visits

Assisted the payroll manager and the billing department

Responsible for admitting patients, discharging, and following up on patients’

progress

EDUCATION: St. Johns University Queens, NY

Master in Criminal Justice Leadership 08/2010 -

Present

St. Johns University Queens, NY

Bachelor of Science, in Criminal Justice 01/2006 - 01/2010

TCI New York, NY

48 Credits in Business Management/Supervisory 08/2001 - 09/2004

SKILLS GAINED

Leadership Skills

Administrative Skills

Organizational Skills

Business Management Skills

Microsoft word, Excel, PowerPoint, Outlook

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