Administrative Assistant Medical

colleen breedlove

**********@*****.*** ( 267-***-****

Talented Professional Office Administrator with over 20 years of experience

eager to assume a leadership role with specific interest in office

management overseeing the day to day operations of an office utilizing my

diverse skills and experience to realize profitable results for my

employer.

SUMMARY OF QUALIFICATIONS

. RECOGNIZED LEADER AND TEAM BUILDER

. Excellent organizational and managerial skills with high quality

written and verbal communications

. Adept at eliminating redundancy and improving efficiency

. Capable of handling multiple tasks while delivering high quality work

product

. Highly focused and results-oriented in support of complex deadline-driven

operations

. Computer proficient in Microsoft Word,, Outlook, WordPerfect

Education And Training

ART CRAFT INSTITUTE, Philadelphia, PA MEDICAL ASSISTANT

1994

PROFESSIONAL EXPERIENCE

Lankenau Hospital, Wynnewood PA

August 2012 to May 2013

PATIENT SERVICE REPRESENTATIVE

. Answer phones promptly and courteously; take complete messages for

staff, complete faxing, scanning, and filing, distribute faxes and UPS

and Fed-Ex packages promptly.

. Performs financial procedure to include financial reports and complete

revisions to financial data to expedite reimbursement; completes

revisions and provides resource and education to departments outside

of Central Registration Department.

. Cross -Functionality in multiple registration and reception areas or

job assignments to include decentralized areas as well as Inpatient,

Outpatient Registration, Central Scheduling, ED Registration and

Reception.

. Pre-admits patients to their appropriate status, collects and obtains

all necessary information and signatures; including follow up for

tests results and history and physicals for Pre-Admission testing

patients.

. Maintains current knowledge of third party payer guidelines and

insurance contracts to maximize reimbursement.

PROTOCALL, Philadelphia, PA

April 2011 to August 2012

PATIENT SERVICE REPRESENTATIVE

. Cross -Functionality in multiple registration and reception areas or

job assignments to include decentralized areas as well as Inpatient,

Outpatient Registration, Central Scheduling, ED Registration and

Reception.

. Provides and promotes professional, efficient and congenial customer

service through all communication and interaction with patients,

physicians, visitors, and co-workers.

. Pre-admits patients to their appropriate status, collects and obtains

all necessary information and signatures; including follow up for

tests results and history and physicals for Pre-Admission testing

patients.

. Maintains current knowledge of third party payer guidelines and

insurance contracts to maximize reimbursement.

CARDIONET, INC., Conshohocken, PA March 2003 to July 2009

CardioNet is the world's leading supplier of Mobile Cardiac Outpatient

Telemetry (MCOT). CardioNet provides the next-generation ambulatory cardiac

monitoring service with beat-to-beat, real time analysis, automatic

arrhythmia detection and wireless ECG transmission.

ADMINISTRATIVE ASSISTANT/FACILITIES ASSISTANT March 2008 to July

2009

. General maintenance of office, communicate with cleaning crew daily,

print ID badges for new hires, resolve issues with badges, manage

facility issues and coordination with suppliers

. Manage inventory of facilities cleaning products and kitchen supplies,

manage storage for paperwork, coordinate and perform cubicle office

moves and modifications

. Support executive staff with facility needs; coordination on and off

site for special meetings including coordination of building security,

liaise with building management for repairs and maintenance

. Provide hands-on computer software training to employees at corporate

and branch office locations

CORPORATE RECEPTIONIST March

2006 to March 2008

. Greet guests and clients, make ID badges for guests, receive and direct

or record messages to staff

. Assist Human Resources with candidates for employment in completion of

applications, provide administrative support for Human Resource and

office staff such as mailing, copying, faxing, filing, binding, data

entry, distribute faxes and UPS and fed-ex packages promptly

. Schedule conference rooms and calls for office, log in monthly

transpasses (septa), call suppliers for repairs of office equipment,

replenish postage machine and ensure ample funds for daily business

CLINICAL ADMINISTRATION March 2005 to March

2006

. Frequent interaction with patients, practice and physicians regarding

issues such as breaks in service, early discharge and medical issues

. Interaction with billing department, manage discharge process for

patients, communicated with Account Executives, problem solving of

patient service issues, manage service dates for patients and early

discharge and extension orders, track reasons for early discharges,

breaks in service and report data to Management

. Track supply and replacement orders via online UPS, billing

reconciliation, monitor deactivations, create and distribute End of

Service reports, support monitoring center and daily reports dept.,

cover front desk when needed, manage retrieval of all equipment, contact

patients regarding device returns

PATIENT EDUCATOR COORDINATOR March

2003 to March 2005

. Contact patients to arrange for product kit delivery with appropriate

supplier and confirm demographics, sell CardioNet as needed to decrease

cancellations, document all calls in the system, educate patients over

the phone and assist them in activating their monitors and sending base

lines

. Order supplies and device replacements as necessary, answer incoming

calls

. Manage troubleshooting calls using the CardioNet guide, process

cancellations and early d/c calls from practices and patients, baseline

calls from agency personnel to confirm receipt of baseline and to verify

patient service activation date

. Complete and submit all post visit paperwork, complete incident reports

as needed, attend scheduled conference calls and training meetings,

contact patient for follow up of how they are doing with equipment,

support for the Patient Educator in the field, coordinate with device

retrieval department

NATIONAL MEDICAL IMAGING, Philadelphia, PA January 2002 to January 2003

Medical diagnostic imaging company-providing Open MRI, CT and PET scanning

services

receptionist / administrative assistant

. Answer calls, schedule patient appointments, cancelations, call patients

to confirm appointments

. Schedule all injections with the nurse prior to appointments

. Key all patient data / Doctor's data in computer, fax preliminary

readings and reports to referring Physicians, mail original reports to

Doctor's office, make new patient's chart/ and file

. Reimburse patient parking with petty cash

HOSPITAL of UNIVERSITY of PENNSYLVANIA, Philadelphia, PA February 1995

to January 2002The Hospital of the University of Pennsylvania (HUP) is

world-renowned for its clinical and research excellence, forging the way

for newer and better ways to diagnose and treat illnesses and disorders

PRE-CERTIFICATION & SURGERY August 1999 to

January 2002

COORDINATOR OF THE PAIN CENTER

Schedule surgical procedures for (2) hospitals, organize and maintain

Doctor's schedule

. Arrange patient's procedure and address patients questions, call

patients Primary Care Physicians to get referrals, pre-certify patients

procedures

. Obtain outside preoperative studies, develop relationships with Doctors

to build a strong client base

Knowledge of billing and insurance requirements

Filling in as Financial Counselor & Receptionist when needed

SURGERY SCHEDULER

February 1995 to August 1999

SECRETARY OF ORTHOPEDICS

. Scheduling surgical procedures for (3 )hospitals, organize and maintain

Doctor's calendar

. Arrange patient's procedure and address patients questions, call

patients Primary Care Physicians to get referrals, pre-certify patients

procedures

. Obtain outside preoperative studies, develop relationships with Doctors

to build a strong client base

. Knowledge of billing and insurance requirements

. Filing in as Medical Assistant & Receptionist when needed

COLONIAL PENN INSURANCE, Philadelphia PA January 1987 to June 1994

ACCOUNTS PAYABLE II & I

. Posted all accounts payable transactions, acted as liaison for

accounts payable with systems analysts and programmers

. Answered all vendors and client questions for accounts payable,

responsible for reviewing and verifying accuracy of payments and request

supporting documentation

Additional EXPERIENCE

LOCUST MEDICAL CENTER INC., PHILADELPHIA, PA EXTERNSHIP SITE MEDICAL

ASSISTANT 5/94 TO 6/94

OTORHINOLARYNOLOGY, Philadelphia, PA Patient Account Specialist

6/94 to1/95

Contact this candidate