Customer Service Manager

Theresa Lynch 717-***-****

* *. **** **. ***. * Hummelstown, Pa 17036 *******@*****.***

Profile

Motivated, personable, business professional with experience and a successful 10 year track record of proven work

history. Talent for quickly mastering technology – recently completed Hazmat Office Certification course.

Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing accurate reports and satisfied customers. Flexible and

versatile – able to maintain a sense of humor under pressure. Thrive in deadline driven environments. Excellent

team building skills.

Skills Summary

• • •

Report Preparation Customer General Accounting

Service

• •

Written Front Office Operations

•

Correspondences Scheduling • Professional

• •

Filing and Data Marketing Presentations

Entry (53 WPM) • Exceptional

• Microsoft Office phone

(Word, Excel, experience

Power point)

Employment History

Select Medical – Mechanicsburg, PA

D ata Ent ry/ AP AR Representative, Dec. 2012 to Dec. 2012

Data Ent ry

Insurance Claims H MO’s and Medicare

Billing

Customer Service

Red Robin – Hershey PA

Waitress, June 2012 to Oct 2012

Cashier

Serve guests

Customer Service

Pa Dept. of Revenue – Har risburg, PA

T axpayer Services and information Center, Dec 2011 to April 2012

Tax Preparation

Data Ent ry

Check Distribution

Customer Service

Shelly Oil co.- Elizabethtown, Pa

Assistant Office Manager, Sept. 2011 to Dec. 2011

Accounting

Scheduling

Customer Service

Electronic Banking

Cocoa Diner – H ummelstown, PA

Waitress, Oct. 2007 to Ma rch 2011

Cashier

Serve guests

Customer Service

Shift Manager

Ollie’s Distribution Warehouse – HARRISBURG, PA

D ata Ent ry/ Shipping Clerk / Receptionist, Aug. 2001 to Sept. 2006

Data Ent ry

Customer Service

Shipping (Bill of Ladings)

Reception

Store Inventories

Jackson Hewit t Tax Service – PALMYRA, PA

R eceptionist, Jan. 2000 to April 2001

Customer Service

Check Distributions

Tax Preparation

Scheduling

Professional Experience

• Prepare complex reports for manager, ensuring full compliance with agency requirements and

deadlines.

• Write professional correspondences to customers and vendors.

• General accounting responsibilities (AP/AR).

• Quickly learn and master varied computer programs.

• Have experience handling large sums of cash at a time.

• Co Manage front office operations and provide impeccable customer service.

• Working with customers to create budget accounts that work for their financial situation.

• Customer scheduling, continual customer contact to ensure the best possible results. Averaging 40+

appointments on a weekly basis.

I have short employment times and gaps due to my jobs being temporary or seasonal.

Education

PALMYRA AREA HIGH SCHOOL GPA: 3.

GED 2012

REFERENCES AVAILABLE UPON REQUEST

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