Customer Service Representative

Ann H. Ramadhan

**** ***** ***, *****, ** ***** 516-***-**** ( ************@*****.***

EDUCATIONAL BACKGROUND

Hofstra University, Hempstead, New York

Bachelor of Business Administration in Marketing

1/2010 - 12/ 2012

Minor in Accounting

Southern New Hampshire University, Manchester, NH

Associates in Business Administration

8/2007 - 12/2009

Minor in International Business

PROFESSIONAL EXPERIENCE

Molloy Brothers Moving and Storage, Old Bethpage, NY.

Marketing Assistant and Customer Service Rep

5/2012 - Present

. Work directly with affiliates to advertize Molloy Brother's; a local

agent for Mayflower household and commercial moving company. Survey

customer's post-move experience and assist with any additional services

they may need to retain them as loyal customers.

Cablevision, Bronx, NY.

Customer Service Representative

1/2013

- 6/2013

. High volume inbound call center with an average of about 60 calls per day

pertaining to billing, account maintenance, and troubleshooting.

Channel 12 News, Hempstead, NY

Opinion Poll Marketing Facilitator

3/2012 -

12/2012

. Surveyed consumers from an acquired DMA list and asked opinions on

current environmental and political issues to be compiled and added to

various company databases.

DemandMedia.com Writer, Santa Monica, CA

Freelance Writer

8/2009 - 12/2012

. Researched and wrote articles based on predetermined topics to be

featured on eHow.com, About.com and other literary resource websites.

Dean of Students Office and Office of Community Standards, Hempstead, New

York

Undergraduate Assistant

6/2010 - 5/2012

. Processed confidential judicial documents and trained new employees in

the office's organizational system.

Hofstra Media Library, Hempstead, New York

Digital Media Editor

1/2010 - 5/2010

. Facilitated and edited filmed interviews of guest speakers, professors

and students to be featured on the university's official website.

LEADERSHIP ACTIVITIES

Hofstra University, Marketing Club, Hempstead, NY

Member of the American Marketing Association

2011 - Present

Hofstra University, Equestrian Club, Hempstead

Member of the Hofstra Equestrian Team - Elected Public Relations Position

2010 - Present

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