Customer Service Administrative Assistant

Miguel

Gonzalez

*** ****** **** *****: ***-***-

5415

East Norriton, PA 19403 Email:

*********@*****.***

PROFESSIONAL SUMMARY

Dedicated and enthusiastic professional with significant experience in communications and

customer service. Highly skilled in relationship building with clients and teams across

organizations. Exceptional writing, presenting, and interpersonal communication skills.

EDUCATION

Villanova University, Villanova, PA August 2007 – December

2011

Bachelor of Arts: Communication

Honors: Dean’s List, GPA: 3.3

PROFESSIONAL EXPERIENCE

The Vanguard Group, Malvern, PA April 2012 –

Present

Retirement Specialist

● Demonstrates client relationship management skills by providing excellent customer support

● Educates clients on Vanguard Funds, ETFs, individual securities, products and services,

financial markets and related tax regulations

● Selected as Call Quality Subject Matter Expert (SME), which includes additional

responsibilities beyond current position to help coach and lead teammates to reach call

quality expectations

Timberland, King of Prussia, PA October 2011 – January

2012

Retail Sales Associate

● Built a loyal customer base by proactively attending to their needs with a pleasant, patient

demeanor

● Managed product placement by designing merchandise layouts in key areas to ensure a

seamless customer shopping experience

● Represented the Timberland brand by obtaining a thorough knowledgebase of product features

and benefits

● Handled shipping and receiving as well as an inventory management database

Sun Center Studios, Aston, PA June 2011 – September

2011

Administrative Assistant Intern

● Efficiently handled all inquiries from clients and visitors

● Initiated outbound correspondence in efforts to propose partnerships

● Set up mechanical equipment for film crews prior to shoots

● Trusted to perform office support for multiple supervisors

Technical Skills & Certifications

● Expertise in social media (Facebook, Instagram, Twitter)

● Proficient in Lotus Notes, Microsoft Office

● Fluent in Spanish

● Series 6 & 63

Contact this candidate