Customer Service Quality Assurance

Ashley Rasmussen

*** ****** **

Camp Hill, PA 17011

Phone: 717-***-****

Email: ***********@*****.***

Work History:

December 2012 to Present- Sears- MCA

Camp Hill, PA

Porvided Customer service by greeting people on the floor and answering

phones

Cleaned up fitting rooms

Put up and took down ads

Straigtened mechandise on the floor

Occassionally ran the register to help customers

October 2012 to December- Jimmy Johns

Harrisburg PA

Ran cash register

Greeted customers as they came in

Answered phones

Took orders and helped make them

Janurary 2012 to March 2012- JFC- Data Entry Clerk

Harrisburg,PA

Served as a data entry clerk.

Entered numeric data into excel based program.

Verified accuracy of data, compiled spreadsheets by combining data from

various systems.

Performed duties such as entering in Vendors information into different

database on the computer.

Use of copy machine, filing, faxing, and use of calculation to calculate

and print out Vendors receipts. Compared data entered with source documents

and re-entered data into verification format to detect errors, sorted and

Reviewed Vendors receipts and Daily Logs.

Entering vendors checks and print them out on a daily base. Preformed other

payroll duties. Use of Internet to provide solutions.

December 2011 to March 2012-Ranstand- Inventory control/ 3rd shift warhouse

worker

Hershey,PA

Maintain the inventory control of the garments in the warehouse.

Worked on shipping and receiving of the garments going in and out of the

merchandise in the warehouse and enter them in the compay's system or

computer.

Always keep the warehouse clean and in safety workplace.

Found items lost in the system sving a company 5,000 dollarsin merchadise.

Folded and packed goods and merchandise into compartment

Prepared units for ultimate pack by weighing manually, recording the weight

in computer program, and stenciling unit

Assembled and completed formalities compliant with parts and part numbers

Verified BOM's to parts received from storeroom

Conducted functional tests on all units to ensure that quality standards

are met

Inspected units for defects and repairs through suitable procedures

Completed all final pack operations, including final preparation, exact

completion of work orders, quality assurance documents, and examination for

QA oversight policies

May 2010 to March 2012- Spectrum Property Maintenance- Assistant

Lebanon, Pa

Helped run a new business.

Provided Adminstrative support in a new business.

Helped plan client meeting and provided estimates for client's home

improvement projects

created invoices and payroll speardsheets

Hired staff for business

Helped with sales not limited to cold calls and creating advertisements for

the business

Organized and flied away estimates after creating spread sheets for them

Made collection calls for money owed

also did general labor when short handed

December 2010 to October 2011 Giant- Cashier/Bagger

Lebanon, PA

Checked the groceries were being bagged carefully and offered to carry out

service.

Handle cash counter, including checks and credit card payments

Recognize and stop payment of counterfeit checks and credit card

Tally cash collected at the counter and handover it to the supervisor at

the shift change

Explain billing policy to customers complaining and solve any product

pricing issue Maintained and organized carts and containers as directed by

Customer Service management.

Performed price checks and did restocking of returned product in a timely

manner.

Assisted in following and compiling with all applicable health and

sanitation procedures and adhered to safe work practices.

Answered to customer requests and inquiries on time Managed to pacify and

satisfy problem-creating customers

October 2010 to October 2011- Pennsylvania Renaissance Faire-Cashier

Manheim, PA

Ran a stand by myself, opened and closed stand following the cash in and

out procedures

Greeted patrons and took food orders

Provided information regarding menu and specials

Operated cash register and take payment from patron in cash

Counted cash and provided changes to customers orders

Transfered supplies and tools between storage and work areas physically or

cart

Helped with different kitchen-related functions

Received, recorded, moved and lifted food and beverage products and

supplies

Ensured correct food handling procedures are followed

Cleaned and washed work station and equipment

Gave directions to various places inside the Renaissance Faire

Stayed in chacater as part of job duty.

August 2007 to October 2010- Pizza Hut- Production

Lebanon, PA

Greeted patrons and took food orders

Provided information regarding menu and specials

Look for chances to "up-sell" additional products

Operated cash register and take payment from patron in cash or credit card

Counted cash and provided changes to customers orders

Transfered supplies and tools between storage and work areas physically or

cart

Helped with different kitchen-related functions

Received, recorded, moved and lifted food and beverage products and

supplies

Ensured correct food handling procedures are followed

Cleaned and washed work station and equipment

Education:

2010- Veterinary Technician- Penn Foster College

2009 to 2010- Business Administration- Harrisburg Area Community College

2005 to 2009- Cedar Crest High School

Volunteering:

Northern Lebanon Township Baseball Team- Snack Stand

Organized a stand to sell food to help raise money for the baseball

team. Managed pricing, making food, and accounting of money after each

game.

Clubs and Activities:

FBLA- won an award at a regional competition for personal finance.

GSA- was an officer for 2 years. Help organized activities and

managed the treasury.

Contact this candidate