Project Manager Customer Service

John McWhite

***-** *********** *********, ******, NY 11429

*************@*****.*** Mobile: 347-***-****

Objective

To secure a position with a company that is growth oriented not only for

the organization as a whole but also for its individual employees. To

remain on a growth track with a market-driven company on the cutting edge

of technology.

Operator/Project Manager

Dependable professional with over 9 years. Accurately identify, asses and

solve problems; Possess the highest degree in integrity, supported by a

flawless record of maintaining confidentiality. Highly organized with

attention to detail. Strong ability to handle multiple assignments in

highly pressured situations and consistently meet tight deadlines/

schedules. Solid leadership and motivational abilities with capacity to

foster optimum team productivity, efficiency and quality of service

performed.

Professional Experience

BINGHAM MCCLUTCHEN, New York, NY 2012-

2013

Copy Operator

Performs advanced word processing functions including but limited to:

Reading and interpreting instructions for documents to be worked on

Formatting, producing, and revising legal documents

Troubleshooting document formatting issues

GREENBERG TRAURIG LLP, New York, NY 2011-2012

Copy Operator Site Supervisor

Assist site manager in the supervision of activities at site location

Train new employees on job duties and cross training of current staff

Supervise task or special projects at site locations

BRYAN CAVE, New York, NY 2009-2011

Copy Operator

Completing large number of reprographics requests for black/white and color

photo copies

Ensure accurate tracking, monitoring and recording of all charges, logs and

entrees throughout the shift

Loading/unloading parcels, delivering of parcels, copying, and faxing and

guest request

STROOCK & STROOCK LAVAN LLP, New York, NY 2008-2009

Lead Copy Operator

GBC binding, Velo binding, Coil binding, page stamp, labeling, over size

machine according to the job instructions

Prepared documents to be scanned, converted hard copies documents to

electronic images using an IPRO premium scanning software, burned labels to

CDs if requested

THE WALDORF ASTORIA HOTEL, New York, NY 2008-2008

The Business Center

Customer Service Representative

Obtained accurate jobs specifications from customers

Followed established guidelines and procedures for receiving, documenting,

organizing and mailing out clients packages

Answered telephone inquires, loaded and unloaded parcels, delivering of

parcels, copying and faxing and guest request

DATUM LEGAL, New York, NY 2000-2008

Assistant Project Manager

Responsible for payroll, new hire, training, and supervised staff of 15

Prepared and reviewed employees evaluations

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