Customer Service Manager
Resume:
Dedrick L. Sykes
***** ******* **. # **** *****, Florida ( 863-***-**** (
************@*******.***
Education:
Florida A&M University (Tallahassee, Florida) 2010
Master's Degree
Major: Physical Education
Minor: Sport Management
GPA 3.9
Webber International University (Babson Park, Florida) 2007
Bachelor Degree
Major: Sport Management
Minor: General Business
GPA 3.0
Experience:
The Hartford Insurance Company
Fast Track Claim Adjuster
November 2011-July 2013
> Ability to plan, reserve and execute the investigation, valuation,
disposition and settlement of claims in a manner consistent with
corporate claim settlement policies and procedures and statutory and
ethics requirements.
> Develop and share business knowledge and claim handling expertise with
team members and business partners, to assist in achievement of the Claim
Business Group goals for business acumen and results, and the development
of specialized, superior technical expertise within the organization.
> Provide customers with outstanding customer service in a timely manner.
Enterprise Holdings, Car Rental
Management Trainee
March 2011-October 2011
> Provide customer service that consists of answering multiple phone lines,
greeting customers, call backs, scheduling appointments and
Q&A's.
> Fleet manager that required routine
inventory, scheduling car
preparations and vehicle inspection.
> Management trainee program involves scheduling appointments for corporate
accounts, insurance companies and dealerships.
Tampa Bay Buccaneers, National Football League
Special Event & Team Operations
July 2010-March 2011
> Purchasing orders, assist in budgeting, inventory & BEO's (Banquet
Event Order)
> Game-day operations consists of staging, signage, greeting special guest
and hospitality
> Team travel operations consist of assisting in creating team itinerary,
manifest, seating chart, post game meal, per diems, and hotel
accommodations.
Dollar General, Retail
Assistant Manager
July 2008-August 2009
> Managed a group of 8 employee to ensure company policies and
procedures was being followed.
> Management duties consists of creating employees schedules, opening and
closing of store, closing tills, cash management, bank deposit, build
sales, customer service, problem solving, inventory, and truck delivery.
Dedrick L. Sykes
15210 Amberly Dr. #2114 Tampa, Florida ( 863-***-**** (
************@*******.***
REFERENCE PAGE
Killeen Mullen
Director of Events
The National Basketball Associations
Pauline Simmons-Brown
Director of Blood & Transfusion Operations
Bloodnet USA
3200 Lakeland Hills Blvd.
Lakeland, FL 33805
*******.*@***********.***
Brian Hickey
Professor
Florida A&M University
1668 S Martin Luther King
Tallahassee, FL 32307-3104
*******@*******.***
Doren Brown
Senior Account Executive
Dallas Cowboys
1 Legends Way,
Arlington, TX 76011
******@*************.***
Jim Mackes
Senior Manager at Tampa Bay Buccaneers
Tampa Bay Buccaneers
One Buccaneer Place
Tampa, FL 33607
*******@**********.***.***
813-***-****[pic]
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