Manager Customer Service

Elaine

M.Weston

**** ******* *****

Severn, MD *1144

(C) 240-***-****

*******@**********.***

CAREER SUMMARY

. Received Tax Credit Certification

. Experience in Conventional, Public Housing, Tax Credit and

Homeowner properties

. Experience in Jenark, Yardi, Rent Roll and One Site computer

programs

. Oversaw resident relations, maintenance staff, cleaning staff, and

property inventory

. Extensive property management experience working with commercial

and residential properties

. Experience in accounts receivables and payables

. Customer service and team oriented professional

EMPLOYMENT

Community Manager June

2012 - March 2013

Harlem Gardens; Baltimore MD

Duties to Include:

Managed a Senior Tax Credit property, dealt with and managed

maintenance and office staff, prepared payroll, prepared employment

evaluations, navigated the internet to collect geographical information to

input for marketing plan, input service tickets for maintenance issues,

dealt with and helped resolve resident issues, scanned rental payments and

input in Realpage software, processed accounts receivables and payables in

computer system, worked with contractors and vendors, ordered office and

maintenance supplies, processed security deposit refunds, prepared leases,

designed and put together mini model, walked property on a regular basis to

ensure interior and exterior standards were met, prepared monthly pre-

close reports, worked with residents to resolve late payment issues and

prepared eviction paperwork, prepared resident files and units for audits

and inspections, worked on annual property budget and variance reports.

Assistant Community Manager

March 2006 - May 2012

Whetstone Apartments; Gaithersburg, Maryland

Duties to Include:

Assisted all aspects of 102 unit garden style complex, posted rents,

showed and leased apartments, made bank deposits, dealt with and helped

resolve resident issues, processed security deposit refund forms, processed

accounts receivables and payables in computer system, typed leases,

verified rental applications, ordered office supplies, processed move out

forms, put together move in packets for new residents and distributed

maintenance tickets etc.

Elaine M. Weston

Page 2

Property Manager - Commercial Real Estate

March 2001 - March 2006

Site Realty Group; Silver Spring, Maryland

Duties to Include:

Managed and took care of all service calls for office and retail

tenants, helped manage office building,

bid on proposals, answered multi-phone lines, prepared condominium

documents and answered questionnaires, prepared copies of Home Owners

Association meeting forms, helped solve commercial tenant problems and

prepared parking passes for Home Owners Association tenants.

Assistant Community Manager - LIHTC Building

April 1992 - March 2001

Laurel Lakes Senior Housing; Laurel, Maryland

Duties to Include:

Assisted in all aspects of 234 unit garden style complex, verified

Low Income Housing Tax Credit Senior residents annual re-certifications,

sent third party verifications to Social Security office, medical

facilities, bank institutions, employers, etc. posted rents, typed leases,

showed and leased apartments, verified rental applications, distributed

maintenance tickets, put together move in packets for new residents,

processed move out forms, made bank deposits, ordered office supplies,

ordered appliances, dealt with and helped resolve resident issues,

processed security deposit refund forms, assisted with senior activities,

transported residents in company van to bank and grocery store and received

Tax Credit Certification.

Assistant Resident Manager

October 1981 - March 1992

Kenmore Apartments; Washington, DC

Duties to Include:

Assisted all aspects of 352 high rise complex, posted rents, showed

and leased apartments, typed leases, distributed maintenance tickets, dealt

with and helped resolve resident issues, verified rental applications,

ordered office supplies, ordered appliances, created multi-purpose forms,

processed security deposit refund forms, put together move in packets for

new residents and processed move out forms etc.

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