Manager Customer Service

Jared Skaggs, continued…

Jared Skaggs

270-***-**** Email: ************@*****.***

Human Resources Supervisor/ Manager

Staffing Manager/ Payroll Administrator/ Benefits Administrator/Strategic Leader

Strategic HR Professional offering a progressive career acquired through 10 years of combined Human Resources and

Management experience in diverse industries. Previous experiences include retail, government and distribution

environments with a large and ever growing headcount. Successful in launching new HR programs, hiring to a facilities

need and also assisting in the development of team members career plans, payroll administration, benefit administration,

strategic leadership, budget attainment, shrink control, capping turnover percentages and employee relation issues.

Professional Strengths:

Benefits Administration Strategic Leadership High Performance Motivation

Payroll Administration P&L Budgeting HR startups/Turnarounds

Career Planning and Development Employee Relations Training and Development

Staffing/ Recruitment Organizational Development HR Audits/ Proficiency

Education and Professional Affiliations

• Masters’ Degree- Mid-Continent University- Human Resource Management/ Currently attending online

• Bachelor’s Degree 2012- Mid-Continent University- Business Management- 3.81 GPA

*Minor- Human Resource Management

• Associates Degree 2010- Mid-Continent University- Business Administration 4.0 GPA

• SHRM Member- 2012 to present

Career Path

Tractor Supply Company/ Distribution Center- Franklin, Kentucky

Distribution facility that currently services 1200 stores in support of a $4 billion company and currently employs over

17,000 team members; primary merchandise is farming and feed supplies.

Human Resources Supervisor- February 2012 to Present

Brought on board to lead a turnaround in the HR department and immediately begin staffing to dedicated headcount plan

and mend a broken relationship between the HR department and operations within the facility. Immediately challenged to

correct audit issues and build business practices that would help serve the department and allow accuracies to be met

consistently.

HR leadership role includes benefits administration/mgmt., payroll administration/mgmt., staffing and recruitment, HR

audits and proficiency, training and development, employee and labor relations, strategic leadership, pay increase/

appraisal program, corrective action/ disciplinary action processes.

• Proven knowledge of Kronos time keeping system, ADP Payroll services, Microsoft Access, Virtual Edge High

Volume Recruitment, Enterprise, SAP, and Microsoft 2007 & 2010 appl.

• Successfully track and monitor payroll using Kronos for facility with 350+ team members

• Recruitment and staffing through phone interviews, panel interviews and face to face interviews; successful

recruitment is achieved through the utilization of Virtual Edge High Volume. Through the recruitment processes;

more than 500 employees have been on-boarded since my employment

• Conduct and lead weekly orientations with new team members/Train and develop for success in new operational

role

• Support Team Members with benefit elections through Benefit Solver systems/ Support and assist team

members with 401k and Stock Purchase programs

Jared Skaggs, continued…

• Create or review corrective actions being delivered in support of the progressive discipline process/ Review

performance appraisals/ lead the process of promotion or hourly pay adjustment

• Assisting the LP/Safety manager with workers compensation claims and the investigation through reenactment

of the event leading up to the claim

• Assist both exempt and non-exempt team members with corporate policies and guidelines, Tractor Supply

Mission and Values and the creation/maintenance of a productive work environment

• Actively leading employee and labor relations investigations/ EEO claims and unemployment hearings

Lowes Home Improvement- Franklin, Kentucky

National retail chain that focuses on home improvement needs for the do-it-yourself consumer; currently operating with

1,750 locations

Department Manager/ Assistant Store Manager- September 2010 to February 2012

Immediately charged with the responsibilities of operating a $ 1.8 million department and given the operational goal of

exceeding $2.0 million fiscal year earnings. Successful attainment of single department fiscal year budget earned critical

role of operating three high profit departments with a worth of $10 million. In these three departments I was charged with

the tasks of developing new business principles not only in operational standpoint but also for hiring and attainment of

seasonal peak staff.

Management leadership role includes staffing and recruitment, training and development, strategic leadership, budget

attainment, controlling shrink, controlling operational costs, customer service, inventory analysis, payroll and scheduling

• Monitoring inventory and analyzing shrink within each department. Implemented new business practices that

would allow earlier markdown of prices on perishable items. Monitored incoming P.O.’s and lightened the

shipments as needed to control inventory dollar amounts. Through these processes and increased sales with

excellent customer service these departments earned the lowest shrink dollar amount that has ever been

experienced in the store.

• Staffing and recruitment, training and development within the department to ensure the success of new associates

• Leading customer installation projects and Special Order items through correct ordering processes and open

communication with installers and customers

• Analyzing reports consistently to learn which products are top sellers and create multiple locations and increase

ordering amounts/ utilized reports for slow moving merchandise to reclassify in a different area where the need

for the merchandise could increase

• Leading and developing as a manager with a staff of 100 associates

• Spring boarding new business principles such as in-the-aisle sales chats/ missed opportunities, green team

meetings and co-chair of the safety committee

City of Bowling Green- Human Resources and Risk Management Coordinator- 2009 to 2010

City of Bowling Green- Fleet Division- Shop Supervisor, Lead Technician- 2007 to 2010

Tender Touch Corporate Office- HR Manager and General Manager- 2003 to 2007

Smokey Bones Bar and Grill- Assistant Manager and Server Trainer/ New Hire Orientation- 2001 to 2003

*References and Letters of Recommendation are available upon request

Contact this candidate