Customer Service Security
Resume:
Ralph A. Burgos
Brooklyn, NY ***06
************@*****.***
_
OBJECTIVE: To secure a position that would utilize and expand my education and hands-on experience to
strengthen a facility’s operations, that seeks and rewards results.
SKILLS/QUALIFICATIONS:
Excellent verbal Child Welfare and Child Abuse
communication skills and ability to Criminal law and procedures
work under pressure Bilingual: English/ Spanish
Type 45 WPM
Knowledge Accounting
Knowledgeable in MS Office:
Principles
Word, Excel and PowerPoint
Knowledge of state laws and
statutes as related to the crime of
shoplifting and apprehensions
EDUCATION:
10/2011-Present ASA College, Brooklyn, NY
Associate of Occupational Studies Degree in Business Administration and
accounting
EXPERIENCE:
01/2013 – Present Andrews International New York, NY
Security Officer
• Retail Environment/Times Square Disney store.
Contain visuals of potential shoplifters.
• Maintain CCTV vision.
• Patrol the premises and provide safety.
• Conduct store openings and evening closing.
09/12-01/2013 Barclays Center: Securitas Security Brooklyn, NY
Security Officer
• Provide safety for each customer in the arena.
• Conduct magnetometers search of each customer.
• Patrol the arena and check each fire exit.
• Greet customers with professional hospitality.
• Perform stand-on post duties.
• Escort V.I.P. visitors to their suite.
• Operate command center with multiple cameras.
07/12-09/12 Macy’s Loss Prevention Queens, NY
Loss Prevention S/O
• Contain visuals of potential shoplifters.
• Maintain CCTV vision.
• Patrol the premises and provide safety.
• Conduct store openings and evening closing.
09/11-01/12 ABM Security New York, NY
Lobby Concierge
Maintained highest level of client satisfaction and customer service.
Provided information as requested by management and security supervision.
Answered a multi-line phone and directed calls to respective departments.
Ensured guests and residents are properly signed in
Escorted visitors to proper destinations.
Performed inspections on exterior and elevator of the building.
07/11-09/11 Meyerson Associates New York, NY
Security Guard
Operated office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers.
Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued,
delivered and turned-in supplies with the equipment.
Performed routine checks of exits, main entrances, lightings.
Made sure that there are no property damage such as lightings, doors,
bathrooms, and elevators.
11/10-07/11 SJC Retail Security New York, NY
Security/Loss Prevention
Identified and observed, individual(s) for committing theft by shoplifting
Represented the company to law enforcement and to courts during the
prosecution of shoplifters.
Maintained store building security.
Opened and closed the building when appropriate.
06/09-09/10 DTCC New York, NY
Security Guard
Responsible for X-ray, work, patrol, front desk, and console operation.
Escorted visitors to their destination.
Ensured safety of guests, models, and staff for Victoria Secret event.
CERTIFICATIONS: 8-hour, 16-hour, Fireguard, and current NYS security license
REFERENCES: Available Upon Request
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