Customer Service Manager
Resume:
LEONARDO ROSADO JR.
NEW YORK, NY 10011
PHONE 212-***-**** CELL 646-***-****
OBJECTIVE
Seeking the position of a Security and Fire Safety Director where I
can effectively
manage, implement, and review various standards and security
operations programs in the organization to ensure a safe environment
for both the visitors as well as the employees.
QUALIFICATIONS
18 years of Experience in Security
Bilingual “Spanish”
Able to handle multiple assignments in pressured situations
Strong analysis skills with attention to detail
Computer Literacy
Strong problem solving skills
Able to work independently and as a team member
PROFESSIONAL EXPERIENCE
Security Manager/Head Fire Safety Director
The Maritime Hotel 2002-Present
363 West 17th Street
New York, NY 10011
Provide Supervision within my Security Department
Conduct Fire Safety Training to both Hotel, Food and Beverage Employees
Conduct Fire Drills for the building
Maintain the Fire Safety log books as required by The Fire Department
Brief daily to Hotel GM on Security and Fire Safety Issues
Screen Employees
Deliveries (Fed Ex, Messengers, Beverages, Food, etc.)
Managed Liquor being taken from storage to restock bar
Directed the investigations of property loss, thefts and unlawful activities
Report to engineering of any problems (locks, water leaks, etc.)
Answer phones at security base
Handle all lost and found items
Observe the CCTV monitors (Hotel entrance, Lobby, outside perimeter,
sub cellar, liquor storage, Restaurants, Ballroom and Night clubs)
Daily check all staircases for obstruction, alarm pull stations, smoke
heads, fire extinguishers and sprinklers
Visual check of fire command panel, conduct lamp test and report any violations
Duty Fire Safety Director/Security
New York Service Center 1998-2002
88 9th Avenue
New York, NY 10011
Daily checks of all fire safety equipment
Patrolled inside perimeter
Monitored all guest entering hotel to provide a safe environment for
staff and guest
Multi-tasked at Lobby as Concierge and Bellman
Greeted guest at lobby
Handled guest luggage to storage/guest rooms
Provided guest with clean towels, bed sheets, shampoo and etc.
Customer service
Provided coverage for front desk staff during mealtime
Responded to room calls (trouble shoot problems with television,
faucets and room climate) when engineering is not on premises
Supervisor/Manager/Security Coordinator
Covenant House 1988-2005
346 West 17th Street
New York, NY 10011
Responsible for 3 facilities
Maintained parking for authorized vehicles at 2 facilities
Responsible for visually screening CCTV monitors (16 camera screens)
Responsible for monitoring activity in 5 elevators
Responsible for blocking off certain floors through the computer
Provided leadership to 6 officers
Monitored each officer’s work skills
Kept records of attendance
Participated in meetings with the Security Director
Supervising 6 managers
Receiving updates on employees
Manager meetings (Pertaining to the problems in the Security
department and making improvements)
Monitored the ordering/issuance of building keys
Covered Managers (on vacation, on leave of absence and out sick)
Fire safety inspections at all 3 facilities to insure the buildings
were clear of violations
Conducted fire drills at 2 facilities
Assisted Security Directors in providing fire safety training to staff
Assisted with Security Guard Certification (First Aid, CPR, and Fire
Guard training for residents
CERTIFICATIONS AND LICENSES
Department of State Security Guard License
Supervisor and Management Training
Certified Certificate of Fitness Fire Safety Director
Certified Security Guard Instructor Awarded by state of New York
Division of Criminal Justice Services Bureau
Certified Fire Guard for Hotel and Public Assembly Place
First Aid and CPR Training
Former Auxiliary Police Officer at 10th Precinct
EDUCATION
Power Memorial Academy 1982
High School Diploma
John Jay College of Criminal Justice 1991
Security Management 8 Semesters 23 Credits
REFERENCES UPON REQUEST
Contact this candidate