Customer Service Representative

VALERIE GARDNER

*** * ***** *** *** *

Salt Lake City, Utah 84111

Phone: 801-***-****

*.*******@*****.***

Career Summary

I have over 10 years as a customer service representative. I have

proven again and again to have excellent quality and phone manner and enjoy

providing customers with only the best service.

Skills / Equipment

. Attention to Detail

. Internet Navigation

. Problem Solving

. Basic Math Keyboarding Teamwork

. Cash Handling Microsoft Word Ten Key

. Computer Literate Multi-Line Telephone

. Operation

. Time Management

. Customer Service

. OpenOffice

. Windows

. Email Organization

. WordPerfect

. Word

. EXCEL

. PowerPoint

Employment

SilverScript customer service through Spherion Staffing LLC

9/2012 - 2/2013

Assisted with payments, prior authorizations, claims and other information

regarding Medicare Part D benefits and mail order pharmacy.

Salt Lake City, UT

QWEST CORPORATION

directory assistance 6/2011 - 1/2012

Located numbers and addresses for people, business and government listings.

Midvale, UT

Convergys

Census Worker 5/2010 - 8/2010

Assisted U.S. Census Bureau by making outbound telephone calls and

receiving inbound

telephone calls. Asked scripted questions in order to clarify questions the

Bureau might have

regarding certain households. Overcame objections and assured people I

talked with that all

information

was held confidential for the rest of my life. Explained reasons for

questions as needed so it was

necessary to have excellent verbal skills and clarity.

Taylorsville, UT

Affiliated Computer Services Inc.

Third Party Verifier 3/2007 - 4/2009

Read script in order to verify landline telephone services for two major

companies. Speak with

diverse type of people. Use decision making skills as to whether to

complete verification or if

customer needs to speak to someone else again. Assisted with training of

new employees both on

a one on one basis and in a classroom setting.

Sandy, UT

American Express Through Kelly Services

Credit Analyst 11/2006 - 3/2007

Reviewed applications that could not be approved by the system. Researched

applicant

information to determine credit worthiness. Answered questions regarding

whether or not approval

given. Dealt with confidential information and dealt with diverse clientele

in a tactful manner.

Referred to correct departments as necessary.

Salt Lake City, UT

Wells Fargo -- Through Apple One

Operations Processor 1/2006 - 11/2006

verify and inspect various mortgage loan documents for completeness,

accuracy and

appropriateness. Perform data entry and other related tasks. Assist

supervisor in the research and

clearing of exceptions found in review of mortgage loan files. Process

trailing documents of

released loans.

John H. Harland

Customer Service Representative. 12/2001 - 12/2005

took requests for check orders from banks, credit unions, and their

customers using up-selling and

cross-selling techniques. Also answered billing questions.

Salt Lake City, UT

Communications and Commerce

Customer Service Representative 6/2000 - 8/2001

on Voice Stream project. Activated cellular phones, answered complex

billing questions, provided

basic technical support and provided all other customer support.

Salt Lake City, UT

Deseret Manufacturing

Administrative Assistant. 6/1999 - 6/2000

Answered phones, sorted mail, assisted with accounts receivable, assisted

with interviewing

prospective trainees (employees), utilized Payroll Data, kept records of

employees with Excel, kept

track of distribution of lunch tickets, kept track of pettycash. Used fax

machine and copier.

Confidential position.

Salt Lake City, UT

Education

University of Phoenix

Bachelors: Criminology Major

Salt Lake City, UT

Glen Burnie High School

High School Diploma Graduated: 6/1993

Glen Burnie, MD

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