Customer Service Representative

414-***-**** • ********.**********@*****.***

Brittany Charleston

**** ***** ******** ***, *******, GA 30047 • 414-***-**** • ********.**********@*****.***

Brittany Charleston

Objective

To obtain a position which utilizes the achievements, leadership abilities, and strategic thinking that enable me

help my team and I to consistently exceed goals set and create a successful working environment.

Experience

Aug. 2012-Aug. 2013

Virginia Health and Rehabilitation Center Waukesha, WI

CNA

Assist patients with ambulation and transferring to the chair and/or bed

Take Vitals

Obtain monthly weights and new admission weights

Mar. 2011-Dec. 2011

FIS Global Milwaukee, WI

Customer Service Representative

Highly skilled in call center support

Answer incoming phone calls regarding billing inquiries and process payments

Confirmed online bill payments processed properly.

Troubleshoot browser and bill presentment issues.

Provide inbound telephone call customer support for AARP, State of California and IRS

May 2006- Nov. 2010

Linden Grove Waukesha, WI

Dietary Aide

Assist with tray line of food for all meals

Wash dishes in timely manner

Prep foods for breakfast/lunch

Sweep floors and mop at end of shift

C NA

Assist patients with activities of daily living i.e.: bathing, toileting, grooming hair, oral care etc.

Package new patient baskets before arrival

Answer call lights promptly

Engage patients into activities such as arts and crafts, BINGO, yoga etc.

Education

Sept. 2005-June 2009

Waukesha North High School Waukesha, WI

General Education

GPA 3.2

References

References are available on request.

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