Manager Customer Service
Resume:
Douglas Frost
North Las Vegas, NV. 89081
702-***-**** Mobile
*******.*****@***.***
Automotive Parts Manager / Director Automotive Industry
Experienced, dedicated and results focused professional, with proven
expertise in selling factory parts and accessories honed by many years of
experience in the automotive industry. Possess excellent business
judgment and time management skills, strategic thinking, innovative
problem solving, and outstanding leadership to deliver exceptional
results and increase revenues. Demonstrate outstanding presentation
skills and strong ability in establishing effective and productive
working relationships.
Career Summary
Worked for several car lines including
BMW, Ford, Honda, Infiniti, KIA, Nissan and Subaru
Controlled inventories from $500,000 to over $1,000,000
Grown Parts Departments size and profit
Trained several assistants to become Department Managers
Hired and fired employees
Increased Wholesale business
Increased counter sales
Helped raise CSI in Service by increasing fill rate to shop
Cleaned up inventories in several dealerships I came to work for
Key Strengths
Highly skilled in inventory control
Results oriented with strong problem solving and organizational skills
New business development and retention
Customer service and satisfaction
Leadership, mentoring and team building
Policies and Procedures implementation
Communication and interpersonal skills
A positive attitude and highly driven to succeed
Credentials
Mike Nicholes Inventory Management Training
ADP computer training
All BMW Parts Management training
BMW 20 Year Achievement Award
UCS computer training "PIC 1"
HONDA Financial Statement
DOT Hazmat for managers
INFINITI Parts Management and Wholesale Development
All required FORD Parts Manager training
Professional Experience
Team Ford Lincoln Las Vegas, NV
Parts Manager
Managed over $500k of inventory
Service drive fill rate 96-99% every month
Increased tire business over 150% in 2013, 2012, and 2011 vs. 2010
Managed a 10 person team
Maintained inventory for Quick Lane Service
BMW South County El Cajon, CA
Parts Manager
Managed $750k worth of inventory with less than 0.3 percent obsolescence
Improved fill rate to the service department
Doubled wholesale business in 2009 over 2008 by opening new accounts with
wholesale shops, performing follow-up visits, hiring a better Wholesale
Parts Manager and a better outside Delivery Company
Increased tire business in 2009 over 2008 by improving tire inventory and
returning older/
Slower moving tires
Managed an eight person team and three outside drivers
Our area had a -4.39 percent drop in stock purchases and we were up 5
percent over 2008
Assisted business office in collecting old and outstanding debt
Wrote job descriptions for my department employees for the company
Insurance Collision Center Santa Ana, CA
Parts Manager
Established and wrote Policies and Procedures for the entire company
Trained employees
Cleaned up inventory by sending back unused parts to vendors
Costa Mesa INFINITI Costa Mesa, CA
Parts Manager
Increased wholesale and retail counter business over 20 percent
Recruited and hired one employee in the first month to expand business
Established daily bin checks
Santa Ana KIA Santa Ana, CA
Parts Manager
Increased wholesale sales over 15 percent
Cleaned up inventory
Ran department entirely by myself
Capistrano Nissan San Juan Capistrano, CA
Parts Manager
Increased wholesale business over 10% by visiting shops and asking for
their business
Improved inventory by minimizing obsolescence
Established daily bin checks
Recruited and hired one employee
Hardin Honda Anaheim, CA
Parts Manager
Turned a $600k inventory with 65 percent obsolescence into a $400k
inventory with less
Than 5 % obsolescence
Improved fill rate to the service department over 20 % more than before
Recruited and hired two employees
Established daily bin checks
Irvine BMW Irvine, CA
Parts Manager
And Subaru
Managed a million dollar plus inventory with less than 0.5 percent
obsolescence
Consistently in the Western Region Top Ten for Parts purchasing
30 years as the only Parts Manager
Managed a thirteen member team
Hired thirty plus employees with a high retention rate
Maintained a high fill rate to the service department
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