Customer Service Sales

Allan J.W. Arseneault

**** ***** *** ** ? Blaine, MN 55449

Telephone 763-***-**** Cell 763-***-**** ? *************@*******.**

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Profile

A sales and marketing support professional experienced in a heavily

regulated, compliant industry with expertise in SAP Business Systems,

customer service and logistics. A seasoned analyst with advanced

Excel skills and a proven ability to develop and maintain strong

working relationships among all departments of the organization.

Professional Development

Sheridan College, ON Canada - Emphasis in sales and marketing

Personal Selling Skills

Signature Customer Service Training

Excelling as a First Time Supervisor

Advanced Microsoft Excel Training

Technical Proficiencies

Goldmine CRM Software

SMIS Sales Management Software

SAP -Customer Service, Logistics and Sales modules

MS Office - Advanced Excel

Otto Bock HealthCare USA and Canada

1998-2013

Logistics Coordinator - USA

2012 - 2013

Provided support to the logistics team with SAP data entry, receiving

and billing inventory, as well as providing creative solutions to

resolve backorder issues.

. Utilized expertise with various software systems, such as SAP and

BrighTree, for material movement planning and scheduling

operations.

. Worked closely with staff and management to assure efficient and

effective execution of policies and procedures and recommended

effective changes as needed.

. Re-routed freight as needed to meet demands and minimize costs.

. Verified accuracy of physical inventory when needed.

. Coordinated various departments to manage inventory levels at

multiple plant locations.

. Verified inventory locations and availability for shipment against

requirements specified in purchase orders.

. Expedited outbound shipments to meet customer demands as required.

. Communicated fulfillment status and/or issues with Logistics

Management and Sales/ Customer Service.

Sales Coordinator - Canada

2006 - 2012

Provided support to National Sales Leaders and Representatives.

Responsible for Canadian Sales data base, Sales budgets and Sales

literature distribution.

. Responsible for management of the domestic and international sales

commission database.

. Prepared and distributed various sales reports, utilizing SAP and

Microsoft Excel. Reports included sales activity reports;

territory analysis reports; territory trends reports; consolidated

sales reporting; weekly regional forecast reports; ad

hoc/diagnostic spreadsheets.

. Managed SAP material database relative to material product groups,

pricing and discount structures

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. Managed Mobility Solutions territory while territory rep was on leave;

assisted Mobility business unit in field sales, customer visits, and

trade show activities.

. Managed loyalty program (Partners Program) participation and

Customer Discount programs.

. Developed, implemented, and managed Sales process and procedures

for use of Goldmine CRM software.

. Developed, implemented and managed Sales Department "culture

overview" for on- boarding new hires.

. Assisted with Sales presentations, business overviews, annual

budget processes and price lists updates.

. Managed all sample inventory accounts including maintaining

database, product movements in/out of stock and physical product

inspection before restocking.

. Tracked and monitored promotional budgets for each sales

representative.

. Prepared and distributed Sales implementation kits for special

events.

. Prepared written proposals on "as needed" basis.

. Contributed other support such as trade show participation,

promotional launches, etc.

. Acted as liaison among Sales Reps, Professional Services, Customer

Service, Operations, and Logistics.

. Managed IT requirements for Canadian operation.

. Managed cell phone distribution and vendor relationship for Canada.

Customer Service Representative - Canada

2002 - 2006

. Managed/maintained inbound and outbound Customer Service SAP

System order processing interface for telephone, fax, and email

purchase orders

. Utilized superior product knowledge to suggest alternative

product/services to customers

. Contributed significantly to SAP System development and

implementation procedures for back order handling, credits,

purchase orders, new price list set up, article set up, discount

structures and inventory movements

. Assisted the Accounting department with SAP debits and credits

processing.

. During shipping emergencies, contributed extra hours to assist

warehouse with picking and packing orders

Warehouse Supervisor - Canada

2000 - 2002

. Promoted to Warehouse Supervisor based on work record within the

department

. Responsible for the supervision of 4 full time employees,

including training, process and procedures, and employee

evaluation.

. Managed the negotiation of shipping rates with transport companies

and couriers.

. Managed logistic vendors, including courier and transport pick-

ups.

. Certified in dangerous goods transportation.

. Certified in Workplace Hazardous Materials Information Systems

(WHMIS).

. Developed, implemented and managed inventory control procedures.

. Managed the ordering of shipping supplies.

Shipping & Receiving Clerk - Canada

1998 - 2000

. "Pick'n'Pack" from SAP to fill customer orders.

. Received incoming shipments and shipped outgoing customer orders.

. Maintained inventory cycle counts.

. Organized product by created bin locations.

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