Customer Service Manager
Resume:
KATHRYN KUEHN
Sandy Springs, GA 30328
Phone: 954-***-****
********@*****.***
OBJECTIVE
Productive team player eager to contribute dynamic Administrative, Office Management, Customer Service,
Operations and Communications skills toward actively supporting a progressive company
in maximizing operational performance.
SKILLS
Strong technical skills.
Proficient in advanced business software applications including MS Office Suite
Excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.
Adept in special event/project management, training, client relations and tracking systems
Solid experience in all phases of administration and organizational operations
Deliver outstanding administrative support on a consistent basis
Well-organized multi-tasker with exceptional interpersonal and critical thinking skills
Record of progression to assignments of increasing authority and responsibility
Notable ability in procurement, data entry and direct mail marketing.
Demonstrated competence in office operations and customer service/relations.
Skilled in bookkeeping, A/R and A/P.
PROFESSIONAL EXPERIENCE
Healthport Technologies, LLC
Site Coordinator
October 2012-Present
Promoted to supervisor of medical records department at large acute care hospital. Responsible for overseeing
the day-to-day processing of all release of medical records information requests in a timely and efficient manner
Ensuring accuracy and providing customers with the highest quality product and customer service. Processing
subpoenas, attending depositions and assist with special projects such as RAC’s. Coordinate on-site Release
of Information Specialists activities and training for Healthport via direction from District Manager or Area
Manager. Serve as the liaison between Area or District Manager and the hospital’s Health Information
Management Director when daily issues arise.
R.O.I. Technician
April 2012-September 2012
Processing all release of information requests for physician’s offices. Ensuring accuracy and providing
customers with the highest quality product and customer service. Safeguard and protect the patient’s right to
privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all
releases of information are in compliance with the request, authorization, company policy and HIPAA
regulations. Increased revenue 80% within the first three months of employment.
New Castle Realty, Cooper City, FL
Broker-Office Manager
1992–April 2012
Initially recruited as secretary and gained rapid promotion through outstanding performance.
Perform bookkeeping duties covering paying bills, paying associate commissions, payroll and
escrow account management
Tasked with procurement of office equipment and supplies.
Administer marketing mailings including bulk mail procedures.
Coordinate relations with buyers and sellers
Facilitate customer service activities.
Training real estate agents
Managed memberships and subscriptions
Troubleshooting
Software applications cover MS Office Suite, QuickBooks, My Mail List and Lucero Real Estate Management
software.
Recipient of awards for overall contributions. Gained MVP and Customer Service awards for exceptional
service
ERA Prestige Realty, Cooper City, FL
Secretary
1989-1992
Oversee telephone communications
Ensure proper and timely filing, photocopying and faxing
Typing/Data Entry
Sort through mail and correspondence
EDUCATION
Broward College, 2011
A.S. Health Information Management
LICENSES-PROFESSIONAL ACTIVITIES
Florida Real Estate Broker, 2000
American Health Information Management Association, 2009
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