Timothy M. Davis

*** ******** *****

Totowa, NJ *7512

551-***-****

ab9o9p@r.postjobfree.com

Objective

To apply my innovative technical skills, broad knowledge and highly ambitious

goals to a creative, motivated, and growing organization that believes in both

teamwork, and employee opportunity as their base principle.

Summary

Possess 18 years of outstanding information technology skills, plus eleven years

of honorable military service. Hold outstanding organizational, leadership, and

team building competencies. Seize superb communication, and writing skills.

Education

2000- 2005 Centenary College Parsippany, NJ

Bachelor’s of Science in Business Administration.

• Graduated Cum Laude.

Work

History April 2013 – May 2013 IQE INC. Bethlehem, PA

Sr. IT Support Professional

• Tested, packaged, and deployed Microsoft Office 2010 via SCCM 2012 to all

workstations and applicable servers at the Bethlehem IQE site.

• Completed PC imaging for new employees that included the creation of network

account, email account, applicable active directory group placement, and proper permissions

and access as needed. Setup all phones and PCs in employee’s office and provided

induction session for the client.

• Performed the weekly tape backups of all servers at IQE, and submitted reports to

management.

• Provided all levels of IT support for all areas of IT that included; LYNC phones, Mobile

Phones, Desktops, Laptops, software updates, Security updates via WSUS. Performed

maintenance on all Xerox network printers. Created access badges for employees and

granted them applicable access.

1

July 2012 – September 2012 K-Force (Amerihealth) Philadelphia, PA

Senior Desktop Engineer

• Test, package, and deploy software applications, updates, and security patches to all

workstations using SCCM, and MSI technology. Use the following tools, applications, and

methods in expert fashion to perform daily tasks: Wise Package Studio, Install shield, Wise

Script, Silent Installations, and VMware.

• Responsible for 3rd level technical support geared for the resolution of the most complex

problems pertaining to client applications. Research, document, develop, and deploy

resolutions for both widespread and isolated issues.

March 2008 – June 2012 Chugach Industries, Inc. Picatinny Arsenal, NJ

SCCM Administrator/Senior MSI Developer

• Responsible for automated software support of over 7,000 clients. Package, test, and

deploy software applications using Wise Package Studio, SMS, SCCM, VMware, and

various scripting techniques for Windows XP, Windows Vista, and Windows 7 operating

systems.

• Plan, install, monitor and maintain the Microsoft System Center Configuration Manager

(SCCM) and the System Management Server (SMS) in order to provide IT personnel and

management with accurate hardware and software inventory, security vulnerability

remediation, inventory device components and provide an effective mechanism for installing

software and hardware updates and upgrading processes remotely. Prepare, test and field

software packages for the automated distribution of software applications, updates, security

patches, and system modifications for installation and remote delivery, causing minimal

disruption to the end user. Verify successful remediation through SCCM and SQL reporting.

• Plan integration of other organizations into the SCCM architecture, providing support to

customers during the transition. Identify and resolve complex system problems by

troubleshooting with customers, team members, tech support, and reviewing technical

documentation. Provide technical guidance of the desktop module(s) of the Enterprise

Management Systems (EMS).

• Design, program, document, develop, modify, test, install, implement, and support new or

existing application software. Work with customers to test applications. Assure software and

systems quality and functionality. Maintain existing software systems, whether they are

locally developed applications, or common commercial, off-the-shelf (COTS) software.

• Provides technical assistance to customers by analyzing, diagnosing, and resolving

various problems related to hardware and software configurations, SCCM Client and

Microsoft Office applications. Administer Microsoft Windows Server Update Services

(WSUS) for the automated distribution of Microsoft security updates, system patches and

IAVAs. Provide reports to Information Management Officers (IMOs) in support of software

licensing and standardization. Provide end user support and problem solving skills on all

issues involving WSUS, SCCM, Symantec Antivirus, IAVA reporting, software distribution

and security vulnerability management.

2

• Maintain SCCM testing lab. Re-image test PCs with clean operating system images via

Ghost. Maintain Security compliance by patching vulnerabilities and keeping Anti-Virus

definitions up to date.

• Maintain Secret Internet Protocol Router Network (SIPRNet) SCCM functionality. Create,

test and push all 3rd party software packages & updates to all classified workstations in

accordance with Information Assurance Vulnerability Alert (IAVA) compliancy. Scan

classified workstations weekly for vulnerabilities via Retina scanner and prepare reports for

management.

• Η old Current Secret Clearance.

Aug 2002 – Oct 2007 Tiffany & Co. Parsippany, NJ

Sr. PC Configuration Analyst

• Packaged software applications using Microsoft Windows Installer (MSI) technology.

Automated software applications for entire company’s desktop environment using Wise

Package Studio, Installshield, SMS Installer, Group Policy, and VBScript. Created,

scheduled, and deployed all software applications via Systems Management Server 2003

(SMS), and Group Policy. Deployed Microsoft monthly security patches. Provided tier 3

technical support.

• Created and implemented security patch procedure. Scheduled and coordinated monthly

meetings, testing and deployment of critical security patches for all company

workstations. Patches tested and deployed globally within three days.

• Created Standard Operation Procedures document for Japan.

• Planned, developed, and executed Windows XP upgrade project for entire company

consisting of 5000 users globally. Upgrade was completed remotely using SMS, RIS &

Right Click. Process saved the company over one million dollars, and was completed

ahead of schedule.

Jan 2000 –Aug 2002 BASF Corporation Mt Olive, NJ

Tier 3 PC Analyst

• Developed upgrade strategy to replace all standard computer hardware and upgrade

operating system from Windows NT 4.0 to Windows 2000.

• Created and maintained all Windows NT 4.0, and Windows 2000 images for company’s

standard PC environment using Ghost to create images.

• Managed software upgrade and packaging team. Coordinated testing, packaging and

deployment of all applications for new Windows 2000 operating system.

Feb 1995 –Dec 1999 United Parcel Service Morristown, NJ

Tier 2 support Helpdesk Analyst

• Revitalized customer service relations with external shipping clients by following their

problems and concerns until completely resolved and maintaining a professional

relationship with them.

• Developed and implemented training curriculum for new technicians, and traveled to

offsite locations to train them.

3

• Top Tier 2 Support Analyst picked to travel to Brussels Belgium to train international

help desk

1983 – 1994 United States Navy Various locations

Senior Firefighting and Shipboard Damage Control Instructor

Operations Specialist

Jet Engine Mechanic

• Manager Shipboard Damage Control Wet Trainer.

• Refurbished Wet Trainer curriculum and trainer by dedicating countless off duty hours

with no funds allotted from the government.

• Developed, coordinated, and managed the hazardous waste program. No violations

found by the EPA during an unannounced inspection.

• Awarded The Navy Achievement Medal for superior Instructor performance.

• Instructor of the year finalist. Listed in the top 1% of all instructors at NETC, Newport,

RI.

• Naval Warfare Publication Custodian. “By the Book” policies were praised during an

inspection by Naval Surface Group Four.

Certification

s

A+ Certified

Security + Certified (CompTIA)

MCTS: Windows 7, Configuration

4

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