Customer Service Sales

Andrew Goddard

Support Specialist

Marietta, GA

***********@*****.*** - 678-***-****

Extensive experience within multiple industries (Telemarketing, Corporate Education, Contract Administration,

Web-based Marketing, Retail, Hotel/Restaurant Management). A seasoned professional with various computer

software knowledge and over nine years support and contracts experience with multinational corporations.

Consistently performs above company standards and expectations. B.A. - Business Administration

WORK EXPERIENCE

Contracts Administrator / Sales Support

Procierge - Atlanta, GA - December 2011 to April 2013

Act as liaison between sales agents and corporate clients to ensure completed sales

Complete customer's contracts according to client's standards

Ensure all contracts are complete, signed and include the correct customer information

Create spreadsheets and databases to track sales as well as other data for sales representatives

Work closely with the Sales Manager to provide agents with the most up to date product information

Aid the Operations Manager to produce sales, trends, and commission reports for upper management

Process special pricing requests for customers

Be aware of renewal dates and ensure agents have the information to retain customers' business

Track market data to find trends in pricing to ensure both customer satisfaction and maximum profits

Assist with training new hires in procedures and using various software

Proficient in MS Office, MS Access, PDF Editor, multiple CRMs, and Google Apps

Delivery Operations Support

Spherion - Atlanta, GA - 2001 to 2009

IBM Learning Americas

Coordinate IBM sales and marketing classes.

Manage class rosters and handled student requests and questions.

Consistently outperformed 24-hour turnaround from class request to completion.

Demonstrated flexibility by accepting various short term assignments as needed.

IBM Customer Service Organization

Process additions and modifications to customers' inventory in regards to their maintenance contracts.

Developed strong skills in Lotus Notes and IBM's Personal Communications database systems.

Interaction with other departments in regards to handling customer satisfaction issues.

Business Partner Service - IBM Customer Service Organization

Process raw data sent from IBM's Business Partners into legal Maintenance Contracts for third-party

customers. Insure correct ownership of hardware and transfer ownership as necessary.

Assistant to the National Sales Director / Assistant to the Technical Department

Impulse Marketing Group - Marietta, GA - 1998 to 2001

Assist Sales Director in regards to an Internet based marketing program.

Aid the Technical Department in the installation of PC based hardware and software

Learned computer programs as needed.

Processed HTML pages and revised content on a daily basis.

Cafe Manager / Supervisor

Cyber Cafe St., Augustine, FL - 1997 to 1998

Established St. Augustine's first Internet cafe.

Designed the physical layout, including custom made furniture.

Aided in networking and maintaining 12 Windows PC's

Assisted customers with e-mail, word processing, and gaming questions and needs.

EDUCATION

B. A. in Business Administration

Flagler College - Saint Augustine, FL

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