Customer Service Manager

Raymond Adams

** ****** *** ***** ******, NY ****7

Mobile 914-***-**** Home 347-***-****

************@*****.***

Summary of

Qualifications

Summary of Qualifications

Fire Safety Director Z 50 Certified

8HR Certification

16 HR Certification

Fire Guard Certification

Metal Detection Certification

Loss Prevention Certification

Anti Terrorism Certification

Microsoft Word

Microsoft Excel

Microsoft Office

Lotus Notes

High Level Multitasking

Professional Experienced in Fire Safety Director duties and

Experience responsibilities. All fire safety related

devices. Hi rise/ Hotel 25+ floors. Trained and

knowledgeable manager/supervisor, security

officer front desk, concierge, fire watch, fire

warden, fire brigade, access control, command

center operations

US SECURITY ASSOCIATES/ BOWLES CORPORATE

SERVICES

09/10-present

Fire Safety Director Z-50 Certified.

Trained and supervised staff in fire safety

duties and responsibilities. Drills/ testing and

alarm response. Command center operations.

Supervising and managing perimeter guards. As

well as general office functions including but

not limited to surveillance, operation of dvr

devices, daily log entries creating and

distributing incident reports based on

investigations conducted in cooperative efforts

with New Yorks Finest, NYPD, FDNY, USSS and INTEL

officers. Frequent updates to schedule book.

E-mail correspondence as required. Receiving and

orchestrating response as needed to incoming

emergency phone calls and emergency situations.

Planned Lifestyle

Security

04/10-10/10

Duties include Concierge as well as fire watch at

Hudson Park Residential in Yonkers NY, various

Avalon residential buildings, and One City Place,

City Center Tower in White Plains NY.

Detailed incident reports, daily log entries

Comprehension of computer software

Adams

Realty

12/06-01/10

Operations Manager

Coordinated daily functions and operation of

company

Assisted and directed staff in various projects

Implemented multiple efficiency protocols

Random duties as required

Wells

Fargo

12/01-09/06

SENIOR CONSULTANT ALT A MANAGER

Loan closer and originator for Westchester and

Bronx area.

Number 1 consultant for the aforementioned

offices.

Ranked in the company top 10 in multiple

categories of expertise.

Heavy customer service and client retention

duties, Scheduling .

HOUSE HOLD

FINANCE

10/99-10/01

ACCOUNT EXECUTIVE

Daily duties include customer service, loan

structuring, and closing.

Maintained the highest volume of business for the

White Plains office.

Learned and applied managerial skills in a fast

paced office environment.

THE UNIVERSITY OF HARTFORD

1994-1998

THE UNIVERSITY COMMERCIAL

OF HARTFORD ARTS/BUSINESS

1994-1998

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