Customer Service Project Manager

Tabitha T Hodges

**** ******** ***** . *******, ** 30033 . 678-***-**** .

LinkedIn: www.linkedin.com/pub/tabitha-hodges/30/9aa/403/ .

***.******@*****.***

QUALIFICATIONS

Outstanding background in a diverse field of communications (media,

journalism, public relations, and print). Fluent understanding and practice

of developing successful press and marketing materials. A creative writer

with knowledge of AP writing style. Experience in customer service and

customer satisfaction. Strong interpersonal skills and can easily establish

rapport. Outstanding verbal and written communication skills. Well

organized and detailed-oriented with ability to multitask effectively.

PROFESSIONAL EXPERIENCE

Plaza Research Atlanta Senior Project Manager January

2012- March 2013

Planned, coordinated, monitored, and executed project activity to meet

project goals within specific time period. Managed multiple research

studies at once. Project setup and maintenance. Multi-City project

coordination. Updated clients regarding project status while building and

maintain positive client relationships. Supervised team of recruiters.

Recruited qualified respondents to participate in focus groups,

ethnographies, one-on-one type interviews, etc. Problem solved when

tackling challenging recruiting timelines and quotas. Catered to client

requests for onsite and offsite projects.

GrayCo Properties Leasing & Marketing Specialist

September 2007- December 2011

Leased apartments and aggressively sold the property and the amenities to

prospect residents. Worked with management to develop and implement sales

and marketing strategies to increase and retain occupancy. Prepared lease

paperwork in an accurate and timely manner and explained the documents to

new and existing residents. Communicated effectively with residents,

owners, vendors, and supervisors. Responded to resident requests and worked

with residents to minimize and resolve problems and complaints.

Participated in training classes through GrayCo software (Grace Hill).

Closed maintenance work orders for monthly reports. Proficiency of MRI

software. Contacted past residents regarding past due amounts. Collected

monies to support resident activities from vendors, as well as planned

monthly/weekly activities for current residents and their guests.

DMX Inc Account Coordinator

July 2006- September 2007

Provided administrative support to account executives and project managers.

Being accessible to clients by answering questions regarding accounts and

billing inquires. Dealt with clients in a healthy and respectable manner.

Handled an extensive amount of paperwork (music and equipment agreements,

proposals, outlines, etc). Opened work orders with specific equipment,

costs, and monthly billing to specific accounts. Closed work orders and

checked the correct quantities and pricing. Communicated with sales

executives to aid those with questions regarding billing, equipment, and

helping them provide excellent service to clientele.

DMX Inc Administrative Assistant

October 2005- July 2006

Handled incoming calls and greeted visitors in a professional and friendly

manner. Distributed mail, reviewed correspondence, and composed documents

and reports. Maintained office files. Posted checks to specific accounts to

DSI and mailed to corporate office. Updated CRM (Salesforce.com) for

account executives. Scanned original agreements to accompany accounts for

maximum visibility. Utilized creative skills to create spreadsheets for

sales reports. Promoted within the company from administrative assistant to

account coordinator within a year.

EDUCATION

American InterContinental University, Dunwoody, GA Present

Master of Business Administration, specialization in Marketing

Reinhardt University, Waleska, GA April 2005

Bachelor of Arts, Communications, concentration in professional writing

Cum Laude Honors

SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access), Adobe

Photoshop, Adobe Acrobat, MRI leasing software, project management,

administrative skills, CRM skills, research skills, customer service

experience, sales experience, data entry, 55 wpm

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