Customer Service Sales

Gerald Jones

**** * ********** ** #****

*****@***.***

Mesa, AZ 85213 (847) 942-

8582

SUMMARY OF QUALIFICATIONS AND OBJECTIVE:

Over five years of successful experience in customer service with

increasing responsibilities. Proven ability to troubleshoot and quickly

find workable solutions to problems. Demonstrated the ability to multi-

task, work in teams, be self-motivated, a quick learner, and detail-

oriented. Looking to obtain a challenging position where I can

contribute to the growth of a company and enhance my professional

development.

. EDUCATION:

Northern Arizona University

August 2012- May 2014

Master of Administration

Northern Arizona University

January 2009 - May 2012

Bachelor of Business Administration, Concentration

Management

PROFESSIONAL EXPERIENCE:

02/12 - Present JPMorgan Chase

Phoenix, Arizona

Sr. Loan Processor

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Job responsibilities include:

. Analyze and audit income verification documents such as

paystubs, tax returns, social security retirement and

disability rewards statements to determine qualifying

income.

. Contact employers to independently verify qualifying

income and qualifying income sources.

. Analyze and audit asset verification documents such as bank

statements and other liquid asset account statements to

verify required closing and reserve funds.

. Contact financial institutions to verify qualifying assets

and sourcing and seasoning funds being used to qualify the

loan.

. Analyze and audit credit reports and in certain instances

update information through approved credit reporting

provider(s) to certify the credit history for eventual

analysis by the loan underwriting representative.

. Analyze and audit title commitments to verify property

ownership and items that could impact the lender's desired

lien position.

. Obtain verification and analyzing loan payoff statements,

property tax liability statements, and hazard insurance

verifications.

. Prepare revisions to loan disclosures, when applicable, and

deliver the revisions to the borrower within federally

required time frames.

. Utilize and analyzing approved Automated Underwriting

Systems to secure accurate automated underwriting approvals

required for final loan analysis.

. Handle and direct escalate inquiries and problems

. Provide guidance to other Underwriters and ensures accurate

underwriting results such as cash flow data, tax return

information, collateral, etc.

. Forecasts financial information required for transactions.

. Identifies credit risk and compliance with all regulations.

. Prepares credit approval documentation, credit risk

assessments, and memorandums on prospective transactions.

09/11 - 01/12 Wells Fargo Credit Management Group

Phoenix, Arizona

Loan Processor

Job responsibilities included:

. Answered incoming calls in a fast paced environment

. Request documentation, such as verifications of employment,

appraisals, and preliminary title reports.

. Review loan files for completeness

. Update system records and prepare files for submission to

underwriting

. Submit conditions for final approval

11/09 - 08/11 Wells Fargo Bank Card

Services

Phoenix, Arizona

Customer Service Representative II

Job responsibilities included:

. Answered incoming calls in a fast paced call center environment

. Identify, research and resolve customer concerns utilizing available

resources

. Cross sell Wells Fargo products and services to achieve Go for Gr-

eight target.

. Trainer-Trained new employees

. Handled escalated inquiries and problems

06/09 - 10/09 Wells Fargo EFS

Phoenix, Arizona

Inbound Sales Specialist

Job responsibilities included:

. Answered incoming calls in a fast paced call center environment

. Assisted customers with selecting student loan solutions

that fit their needs

. Identified, researched and resolved customer concerns

. Sold complimentary Wells Fargo products

11/08 - 01/09 JC Penney

Phoenix, Arizona

Sales Associate

Job responsibilities included:

. Assist Customers with merchandise selection

. Actively promoted sales and specials to increase customer

purchases and store revenue

. Assisted in floor moves, merchandising, display

maintenance, and housekeeping

. Assisted in processing and replenishing merchandise and

monitoring floor stock

. SKILLS:

. Proficient in Microsoft Word

. Proficient in Microsoft Excel

. Proficient in Microsoft Office

. Excellent customer service skills

. Excellent troubleshooting skills

. Excellent organization skills

. Excellent team building skills

Contact this candidate