Customer Service Manager

Nicole Heijmans

** ****** *** ( Deer Park, New York ( 11729

Mobile: 631-***-**** ( E-mail: ***********@*****.***

Experience

BOSS Facility Services Inc Ronkonkoma, Project Management, January 2012 to

NY current

Directed & managed projects from inception to completion. Building,

managing project terms, reporting to project sponsors and ensuring quality

control throughout project life cycles. Projects varied from retail store

rollouts, refreshes, temporary spaces, remediation, painting, clothing

fixture relocation & transfer, fixture modifications etc.

Selected Contributions:

-Work with sponsors to complete projects: outlining scopes, goals,

deliverables, required resources, budget and timing.

-Generated scopes of work based off of photos, requirements, surveys and

conversations.

-Built a knowledge base of each sponsors business, originations and

objective while assisting in maintaining their goals and keeping costs

under budget

-Supervised (onsite and off), managed & monitored all vendors & contractors

associated with each project to ensure timely & satisfactory completion,

resolved any issues that transpired day, nights and weekends

- Effectively manager project scopes by ensuring any changes to scope are

documented and approved by sponsors

USA Financial Services LLC Lake Success, NY Asset Control Manager,

2006 to 2011

Performed asset management function for a $60 million commercial vehicle

finance company by coordinating employees and outsourced partners in the

process of automotive repossession and re-marketing. Developed a

progressive inventory management framework by deploying online content for

both asset valuation and vehicle disposition. Maximized recovery of

invested funds with efficient remarketing network working with major banks

and commercial vehicle vendors.

Selected Contributions:

-Maintain expenses associated with vehicle inventory, including;

monitoring monthly bank payoffs, running weekly expense reports,

negotiating repossessions, managing storage and expenses.

-Optimized the value of the organizations inventory and remarketing of

each vehicle through various reporting tools.

-Primary manager of company's vehicle and in-house inventory.

-Negotiate with outsource service providers regarding transportation of

vehicles and additional contracted assignments, such as arranging

appropriate transportation for relocation of vehicles.

-Managed multiple employees and acted as company primary liaison in

dealing with banks and vendors

AutoOne Insurance Melville, NY Front Office

Coordinator, 2004 to 2006

Maintained functionality of inner-office workings, by handling payments,

dealing with inventory, coming up with ways to reduce costs, coordinating

office events and directing maintenance.

Selected Contributions:

-Reduced company costs by forging new relationships with more cost-

effective solutions to existing office day-to-day operations.

-Handled tasks particular to human resources, including processing

payments, worker need and redirecting phone traffic, while maintaining

professional and strong customer service focus with clients.

-Multitasked between general administrative duties, data entry, handling

customers, and clerical duties.

Education

SUNY Stony Brook, New York New York State Certified Emergency Medical

Technician

Suffolk Community College, New Associates Degree

York

Associates Degree in Liberal Arts ( GPA: 3.4

Other Skills

Proficient in Microsoft Word, Excel, Access, ALS, Databasics, IDS

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