Customer Service Manager
Resume:
Tina L. Spencer
Randallstown, Md. 21133
***********@*****.***
CAREER OBJECTIVE
Seeking a challenging Human Resource position including training,
employees, relations, and organizational development. Seeking a
position that shows my excellent communication skills, training, and
development skills.
HIGHLIGHTS
. Professional in Human Resource Association
. Excellent interpersonal and coaching skills
. Recruiting and selection techniques
. Proficient communicator
. Motivated
. Interviewing
. Talent assessments
. Background checks
. Hiring recommendations
WORK HISTORY
2009 to 2013
Varsity Entertainment
HR/Consultant
Baltimore, Md.
Analyzed employment-related data and prepared required reports.
Conducted reference and background checks on all job applicants.
Developed creative recruiting strategies that met anticipated staffing
needs. Communicated the duties, compensation, benefits and working
conditions to all potential candidates.
2007 to 2009
Donna's Creation
HR/Consultant
Baltimore, MD.
My role consisted of teaming up with the manager on all aspects of
employee's relation issues. Assisted and advised management and
associates during organizational changes. Coached management through
interviewing, hiring, and terminations issues. Identified and develop
training solutions that where related to and supported the company's
business strategy.
2005 to 2007
DTS Automotive Inc.
Office Assistant/HR
New Bern, NC.
Managed all phases of recruitment, including defining hiring
management needs and posting available positions. Developed reports on
employee headcount, monthly HR reports and quarterly training reports.
Contact all job applicants to inform them of their applicant status.
Created new employee self-evaluation forms that focused on employee
performance competencies, engagement and development.
1999 to 2005
Shoe City Sports
Store Manager
Baltimore, Md.
My duties included supervising a staff of 15 to 25 employees, training
and development of these employees. Setting and assuring all daily,
monthly goals are met. Maintaining a low shrink percentage through a
high level of customer service. Daily and monthly meetings to discuss
store progress and performance. Delegating and follow up on floor
plans as well as daily duties. Inventory control from the back door
until it goes out the front. Extensive cash handling procedures.
EDUCATION
University of Phoenix
Human Resource Management MS degree 2013
Health Care Management BS Degree 2012
Health Care Management AA Degree 2008
Baltimore Polytechnic Institute 1988
SKILLS
Basic Computer skills as well as utilization of Microsoft Office, Open
Office.
Data Entry
Knowledge of Medical Terminology and duties of a Physical Therapy
Aide.
Capable of managing multiple employees
Contact this candidate