Project Manager Customer Service

ELISABETH KRISTIN TARNOK

**** ***** ******** ******, *** Floor Cell: 718-***-****

Staten Island, NY 10306 ***************@*****.***

EDUCATION

University of Hartford - The Hartt School

Bachelor of Arts in Performing Arts Management, December 2005

Minor in Business Administration

Academic Highlights:

Cumulative GPA: 3.83/4.0

Graduated Summa Cum Laude

Dean's List, President's List (All Semesters); Completed Degree in 3.5 Years

Alpha Chi National Honor Society

EXPERIENCE

City of New York Police Department - New York, NY July 2011 – April 2013

Police Officer

Patrolled an assigned area on foot or in a vehicle

Apprehended crime suspects

Problem solving and conflict resolution

Intervened in various situations involving crimes in progress, aided cases, complaints, emotionally

disturbed persons, etc.

Investigated specific offenses and obtain information regarding incidents by interviewing witnesses,

victims, and/or complainants

Interacted with prisoners, juveniles and public

Crime trend analysis

Operated and maintained patrol vehicle

Issued summonses

Safeguarded and vouchered found, seized or recovered property

Handled situations involving maltreated, abused or missing children

Prepared written forms and reports

Testified in court

Sony Music Entertainment - New York, NY March 2007 – July 2011

Copyright Project Manager

• Oversaw team of seven (7) people for digital rights assessment

• Analyzed artist contracts and applicable independent agreements

• Prepared contract templates for departmental use

• Consulted with Legal and Business Affairs departments to propose key terms in new contracts

• Negotiated terms, provisions and royalty rates with law firms and publishers

• Worked closely with Finance, Accounting, Accounts Payable and Royalties departments to track quarterly

accruals to remain within budget

• Managed and researched royalty inquiries from publishers and processed out-of-cycle checks

• Calculated royalties based on contractual rates

• Determined and managed clearance of products within Sony subsidiaries

• Administered retention of legal documents to maintain historical integrity

Harry Fox Agency - New York, NY June 2005 – March 2007

Digital Licensing Agent

• Main contact for various digital and special agreement licensees

• Resolved outstanding payment issues

• Collected royalties and interpreted incoming royalty statements

• Trained licensee clients and assisted in usage of HFA applications

• Collaborated with IT department to maintain technologically capable licensing system

Publisher Services Inquiry Agent

• Main contact for major publishing accounts including Universal Music Group

• Managed call center responsibilities for royalty and income tracking and account maintenance

• Provided customer service to publishers, licensees and general public

• Participated in mentor program

Data Analyst/Licensing Intern

• Distributed royalties for foreign territories

• Processed digital license requests for clients

SKILLS

• Proficient with Word, Excel, PowerPoint, Access, Project, Lotus Notes

• Intermediate French Proficiency

• Interests: Dog Training, Baseball, Travel

CITIZENSHIP

• US Citizen with no impediments for government clearance

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