Real Estate Customer Service
Resume:
REGINA AUSTIN
*** ****** **** **************@***.*** Bolingbrook, IL 60440
OBJECTIVE: Seeking a career-oriented position in the real estate industry.
PROFESSIONAL SUMMARY
Exceptional customer service
Effective interpersonal skills
Customer-oriented problem solver, able to effectively handle difficult situations
Detailed
Excellent oral and/written communication skills
Strong organizational skills
Efficient in word processing and computer skills
EDUCATION/LICENSES
Benedictine University- Associate of Arts in Business Administration (Dean’s List) 2013
Licensed Real Estate Broker (Illinois) 2011
Licensed Real Estate Salesperson (Illinois) 2006
Licensed Loan Originator 2006
Mundelein College 1981
Southern Illinois University 1978
PROFESSIONAL EXPERIENCE
HUNTER’S REALTY, INC.
2010-2012 Oak Park, IL
Real Estate Salesperson/Broker
Assist and advise clients about buying, selling or renting property.
Interview prospective clients to evaluate their specific needs.
Accompany clients to property site
Discuss conditions of sale
Prepare real estate contracts
WASHINGTON MUTUAL
2007-2008 Naperville, IL
Loan Officer
Responsible for originating mortgage loans.
Respond to all telephone inquiries
Advise customers on the loan process.
Assure all underwriting conditions are satisfied.
Utilize automated processing software to input client information and generate credit reports.
RBS REALTY
2006-2008
Real Estate Salesperson
Assist and advise clients about buying, selling or renting property.
Interview prospective clients to evaluate their specific needs.
Accompany clients to property site
Discuss conditions of sale
Prepare real estate contracts
REGINA AUSTIN Bolingbrook, IL 60440
Page 2
OLIVE BRANCH MORTGAGE
2006-2007
Loan Originator Olympia Fields, IL
Solicit and originate mortgage loans.
Liaison between borrowers and lenders.
Review application and all documentation for completion and accuracy.
MID-STATES MORTGAGE CORP.
2003-2005 Naperville, IL
Loan Originator
Originate mortgage loans.
Process all loan documentation.
Report directly to CEO of company.
AFAC
1997-2004 Chicago, IL
Director
Responsible for managing nine rental properties.
Collect monthly rent and disburse funds for company expenses
Handle tenant complaints
REACHING THE MARK FAMILY SERVICES
1994-1996 Chicago, IL
Executive Secretary
Report directly to CEO of company
Provide secretarial support to CEO of company
NORTHERN TRUST COMPANY
1987-1990 Chicago, IL
Human Resources Executive Assistant
Assist company vice presidents in various secretarial tasks.
Requested by company’s President and CEO to fill in their secretaries’ absence.
EXCHANGE NATIONAL BANK
1980-1995 Chicago, IL
Loan Closer/Documentation Secretary
Assist bank vice presidents in the preparation and execution of all loan documentation.
Work directly with borrowers’ company officers.
Conduct closings with minimal supervision from bank’s attorney.
Job required great detail and follow-up.
CERTIFICATION/TRAINING
Workforce Services 2010
Certified Real Estate Investor 2005
Metropolitan Clerical Training School 1979
Health Occupations – Certified Nursing Assistant 1978
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