Customer Service Account Executive

NICOLE E. HAGLER

**** ********** **** ******.******@***.***

Richmond, CA 94801 510-***-****

CAREER OBJECTIVE

Seeking a position that cultivates my passion for accounting and the financial industry.

PROFESSIONAL EXPERIENCES

Credit Analyst 2001 – 2013

At&t Advertising Solutions, San Francisco CA

• Performed in-depth investigations of potential and existing business customers, based on evaluations of financial

statements, tax returns, credit reports, public records and credit references to determine their creditworthiness

• Expertise in credit fraud analysis to prevent loss and generate maximum revenue growth

• Analyzed customer payment trends and billing history to establish credit limits

• Prepared detailed written credit approvals and denials

• Efficiently communicated complex financial information in a palatable and diplomatic form to the Sales and

Collection Departments

Account Executive 1997 – 2001

Household Finance, Oakland CA

• Processed commercial / residential real estate and consumer loan applications

• Analyzed applicants’ financial statements, credit reports, and property evaluations to determine feasibility of

granting loans

• Performed loan closings and audited loan files to ensure complete and accurate

• Marketed bank products to individuals and firms, promoting bank services that met customers’ needs

• Collected on delinquent accounts, posted loan payments, prepared bank deposits and daily financial reports

Collection Specialist 1996 - 1997

Phoenix Resource Group, Pleasanton CA (on site at GTE Wireless – Financial Service Dept.)

• Answered and placed a high volume of calls related to collecting on delinquent accounts (call center environment)

• Skilled in reinstating, intercepting and deactivating cellular service

• Assisted customers with rate plan & feature changes, billing analysis, billing adjustments and troubleshooting

Accounts Receivable 1994 – 1996

Costco Business Delivery, Richmond CA

• Verified all vault transactions (large sums of cash management) and posted revenues

• Prepared daily ledgers and bank deposits

• Generated billing statements, resolved billing issues and collected on delinquent accounts

• Processed all applications to assign or revise credit terms for new and existing members

• Assisted with accounts payable functions

SKILLS

• Proficient in MS Office, Excel, Word, PowerPoint, LexisNexis, PeopleSoft, SAP and QuickBooks

• Skilled in GAAP, A/R, A/P, collections, financial audits, financial analysis and customer service

EDUCATION

Contra Costa College, San Pablo CA currently attending

Associate of Science Degree in Business Administration expected in spring of 2014

• Completed 60 units with 3.0 GPA

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