Customer Service Human Resources
Resume:
STEPHANIE A. FINNELL
Indianapolis, IN 46208
*********@*********.***
OBJECTIVE
To utilize skills, and talents, in an organization that values contributions of hard working, responsible, moral, and
achievement oriented individuals.
PROFILE
I am professional with integrity, take pride in my work, and require limited supervision. Learning new skills or
duties is a welcomed challenge. In addition, I am a productive quick learner, I get along well with co workers and
customers, and I am easy to work with.
SKILLS
• Customer Service * E Mail
• Order Processing * Inventory Control
• Executing Purchase Transactions * Stocking and Merchandising
• Microsoft Excel * Microsoft XP Home and Office Edition
• Human Resources * LSAMS Financial System (as400), and
• Microsoft Word Report Manager
• Mailing and Shipping * Assistant Food Manager
• Tracking Letters and Packages
• Microsoft Outlook
TRANSFERABLE SKILLS
• Order processing experience * Excellent customer service experience
• Excellent verbal and written communication skills *Get along well with others
• Ability to manage and coordinate *Ability to prioritize and meet dead lines
• Work well with limited supervision *Self Motivated, Eager to Learn, and
• Strong problem solving skills Trainable
WORK EXPERIENCE
Seven Corners (contract position through Ajilon)
File/Mail Room Clerk
August 2012 to February 2013
Worked in a busy claim department. Responsible for purging files, creating file labels, assisting with sorting of mail
coming into the department. Performed data entry and customer service for internal customers.
Sallie Mae (Indianapolis, IN)
Customer Service
2011 to 2012
Responsible for providing accurate, clear, and concise responses to incoming student loan customer calls in a high
call volume, fast paced environment, with a focus on providing world class customer satisfaction. Having a strong
working knowledge of multiple loan programs and the many products offered with those programs. This includes
understanding the complex rules and regulations pertaining to student loan servicing. Counseled customers on the
various repayment options and Benefit Programs available to them throughout the life cycle of the loan. The use of
excellent PC and internet skills, along with government and company updates were also important tools used to
achieve customer satisfaction.
Mead Westvaco (Indianapolis, IN)
Customer Account Representative (Temporary Assignment through Benefit Resources)
2009 to 2010
Responsible for completing required processes that resulted in delivery of requested product for each assigned client.
Serviced assigned accounts which included, using established documented procedures, customer input, and
specifications to provide a sample envelope, and price quote. Also, performed all aspects of order entry which
included specification review, inventory, pricing verification, freight quote, order confirmation, shipping, tracking,
and proof of delivery. Handled problem resolutions, including customer complaints, quality issues, credit/debit
issues, import/export issues, freight issues, etcetera. In addition, completed relevant reports, spreadsheets, and follow
up for sales representative.
Toys R US (Indianapolis, IN)
Human Resources Administrator
2007 to 2009
Responsible for managing associate staffing, legal compliance, development, performance, morale, and satisfaction.
Duties included, scheduling interviews and assisting management with the assessment of potential candidates.
Conducted orientation, and provided individual and group training. Provided benefit program information. Also,
coordinated store activities. Assisted management with scheduling, and all aspects of time off request. Other duties
included, assisted with unemployment claims, maintained associate files, and adhered to federal, state, and company
minor regulations.
Freedom Mortgage (Indianapolis, IN)
Imaging Preparer
2006 2007
Responsible for preparing new mortgage files for microfilm. Duties included reviewing collateral and other
documents for missing pages, arranging documents in a given order for indexing, and imprinting all illegible pages
for quick identification.
Irwin Mortgage Corporation (Indianapolis, IN)
Support Processor
2005 2006
Responsible for reviewing Collateral Servicing files to assure they contained the correct documents. Located, faxed,
and or forwarded Collateral documents to departments when requested, and prepared Collateral files for shipment to
companies that purchased mortgage loans from Irwin Mortgage.
Irwin Mortgage Corporation (Indianapolis, IN)
Collateral Document Specialist
2003 2005
Responsible for satisfying liens for paid in full mortgage loans. Duties included, preparing mortgage satisfactions
and updating these satisfactions based on changes made by different counties. Mailed and tracked satisfactions sent
to counties for recording, and assisted customer service, loss mitigation, mortgagors, and representatives from
mortgage companies, banks, and brokers.
Irwin Mortgage Corporation (Indianapolis, IN)
Portfolio Transfer Specialist and Coordinator
1998 2003
Responsible for all aspects of transferring B and C credit rated loans to their new investor or servicer. Duties
included, preparing trial balances, removing loans from the LSAMS financial system, formatting, printing, and then
disbursing good bye and hazard letters. Other duties included, preparing mortgage loan portfolios, responding to
and resolving correspondence issues, communicating with mortgage companies, meeting deadlines while
prioritizing, and working closely with the assistant vice president to provide him with updated information
concerning the transfers.
Irwin Mortgage Corporation (Indianapolis, IN)
Customer Service
1997 1998
Responsible for providing mortgagors with information on FHA, ARM, and Buy Down loans. Reviewed Annual
Escrow Disclosure Statements and legal documents to confirm information, and identify possible errors. Requested
Macmillan Publishing USA (Indianapolis, IN)
Customer Service
1994 1997
Responsible for providing information on Macmillan computer books, and general reference books. Typed orders for
book replacements; resolved shipment discrepancies through research and provided the customer with the
appropriate resolution. Assisted in setting up Internet sales department, and follow up with customers as needed for
back ordered items or discontinued items.
EDUCATION
Indiana State University (Terre Haute, IN) – Bachelors of Science in Home Economics / Minor: Marketing
GPA: 3.04 Major GPA: 4.0
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