Customer Service Manager
Resume:
TERESA ROSE HUTCHISON
e-mail: ***************@***.***
** ******** ******, ***** *****, NJ 08882
PROFESSIONAL PROFILE:
. Flexible, independent and positive worker with keen math and
accounting skills, excellent verbal and written communication,
organizational and time management skills. Proficient in MS
Office.
. Disciplined, outgoing, action-oriented, creative and versatile
Team Leader who excels in situations that require the
application of common sense and a practical ability to work with
and motivate others.
. Energetic, enthusiastic, proactive and motivated professional
who considers the impact on others, then sets an example,
through the promotion of good will and teamwork, creating a
cooperative atmosphere where even the most challenging problems
can be resolved correctly, effectively and efficiently.
EXPERIENCE:
January 2012 - Present
Executive Assistant to CEO, Mack-Cali Realty Corp., NJ
-Provide high-level administrative support to CEO
-Screen and respond to incoming calls, emails and other highly
sensitive/confidential communication
-Screen visitors, address or redirect inquiries/information requests,
arrange conference calls
-Process expense reports for CEO and Senior Management staff
-Manage and maintain filing system, ensuring accuracy and compliance with
records policies and protocols
-Coordinate hospitality for internal meetings utilizing experience and
judgment for issue resolutions
September 2008 - December 2011
Executive Assistant to Vice President & CEO, Mack-Cali Realty Corp.,
NJ
-Provided high-level administrative support to CEO and Executive Vice
President
-Screened and responded to incoming calls, emails and other highly
sensitive/confidential communication
-Screened visitors, addressed or redirected inquiries/information requests,
arranged conference calls
-Managed executive calendar, scheduled meetings, arranged and coordinated
travel, tracked expenses
-Processed and tracked travel and expense reports for Executive V.P. and
Senior Management staff
-Assisted with reports for Board of Directors, Disclosure Committee,
Earnings Call and Sr. Mgmt. Meetings
-Managed and maintained filing system, ensuring accuracy and compliance
with records policies and protocols
-Facilitated weekly Webex/Skype presentations for Senior Management team at
Corporate and satellite offices
-Served as primary administrative liaison for executive staff and
internal/external contacts
-Researched and compiled data for special projects, prepared
reports/spreadsheets and correspondence
-Utilized critical thinking skills to independently analyze problems,
determine approach, identify solutions
-Coordinated activities among departments and outside parties, prepared,
edited and distributed letters/memos
-Coordinated hospitality for internal and offsite meetings and
presentations
-Tracked Department vacation & sick leave
January 2007 -September 2008
Human Resources Department, Mack-Cali Realty Corp., NJ
- Conducted applicant screening, tracking, background checks, I-9
verification, reference checks, TNT letters/cards
- Managed special projects, pre/post interview processing, orientation
coordination, new hire follow-up, job fairs
- Monitored tuition reimbursement, coordinated blood drive and charity
fund raisers, collected/tracked cash receipts
- Updated ADP HRB employee information system, analytical reports,
monitored employee bonus program
- Performed Internet based research for competitive vendor pricing &
cost analyses of vendor products/services, including:
( Skills assessment testing vendors ( Background screening
vendors ( Computer skills training vendors
- Tracked performance evaluations, supported Accounts Payable,
Marketing, Property Management, CEO & Exec. V.P.
November 2006 - January 2007
Human Resources Department, Mack-Cali Realty Corp., NJ. (Temp position
through Guaranteed Staffing, NJ)
March 2005 - November 2006
Instructor/Facilitator, Connecticut School of Broadcasting, NJ
- Instructor, traffic/weather/board op, facilitator open house
sessions for solicitation of new students (part time position)
March 2005 - November 2006
Manager/Producer, Powerful Radio Productions, NY
- Engineered /produced weekly "Steppin' Out" radio program, airing on
National /Satellite stations, screened guests
- Processed customer orders, created teasers for website, created show
demo, solicited advertisers through cold calling
- Created synopsis of weekly show for Program Directors of affiliate
stations, authored and edited monthly newsletter
- Edited recorded shows for Program Directors, created and produced
sponsor ads, selected show background music
- Recruited talent/guests for upcoming shows, coordinated and managed
program calendar for new shows
- Selected material for "Best Of" shows, created yearly program log of
shows, screened calls on-air
- Reported directly to CEO
TERESA ROSE HUTCHISON
e-mail: ***************@***.***
38 Virginia Street, South River, NJ 08882
January 2005 - March 2005
Broadcasting School, Connecticut School of Broadcasting, NJ
October 2003 - January 2005
Instructor, Madd Science, NJ
-Instructor, basic science concepts for third and fourth grade
children in an after school program
December 2001 - October 2003
Full-time care of disabled family member
August 1994 - December 2001
Medical School, St George's University, Grenada, WI
January 1993 - August 1994
Administrator/Associate Research Analyst, Columbia Univ./ N.Y. State
Psychiatric Inst., NY
- Promoted and coordinated Annual Clinical Trials Workshop,
Administrator of Research Grants
- Reviewed/processed grant proposals, assisted in research, processed
expense reports, approved timesheets
- Researched and purchased office supplies and equipment, organized
meetings for Therapeutics Dept.
- Supervised work activities of assigned personnel, addressed
telephone complaints
- Composed ads, screened and interviewed new hires for Director of
Research
October 1990 - January 1993
Administrative Executive Assistant, Columbia Univ./N.Y. State
Psychiatric Inst., NY
- Reported to Director of Research/Psychopharmacologist, published pioneer
in Prozac research
- Processed expenses, coordinated heavy travel & legal calendar, booked
travel/speaking engagements
- Coordinated private practice calendar, screened telephone calls, provided
research support
- Processed/recorded/tracked accounts receivable, made monthly bank
deposits
- Conducted follow-up of delinquent accounts, maintained account
receivable files
- Generated correspondence, organized patient files, revised patient
questionnaire for new clients
- Generated billing invoices for expert witness testimony,
organized/maintained legal files
- Position demanded confidentiality and discretion for high
profile/celebrity patient base
BUSINESS EXPERIENCE:
Over 10 years of professional service to the advertising industry
progressing through a series of increasingly responsible positions
including Executive Assistant, Office Manager/Production Manager,
Sales/Customer Service and Type Director. Instructor of
Spelling/Math/Reading for grades five through seven in Grenada, W.I.
Teaching Assistant, Psychology - New York University, N.Y.
NOTEWORTHY ACCOMPLISHMENTS:
. Hilary Citrin Award for Outstanding Departmental Thesis, New York
University, NY
. Wallace Gobetz Award for academic excellence (4.0 G.P.A.), New
York University, NY
. President, Psi Chi Psychology Honor Society, New York University,
NY
. Journalist Washington Square News, New York University, NY
COMPUTER SKILLS:
MS Office, Word, Excel, PowerPoint, Outlook, Adobe Audition, ADP/HRB/E
Time, Act, Typing 65 wpm
EDUCATION:
M.D., St. Georges University School of Medicine, WI
B.A., cum laude, New York University, NY
A.A.S., Management and Finance, New York University, NY
Certificate in Radio/TV Broadcasting, Connecticut Schools of
Broadcasting, Hasbrouck Heights, NJ
ASSOCIATIONS/ACTIVITIES:
Committee Member: Board of Health, South River, NJ
Chair: Memorial Day Parade Committee, South River, NJ
Chair: Mayor's Advisory Committee for Persons with Disabilities, South
River, NJ
Vice Chair: Cultural Arts and Heritage Advisory Board, South River, NJ
Committee Member: March of Dimes Walk for Babies, Middlesex County
Chapter, NJ
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