Customer Service Sales

OBJECTIVE

To obtain a position in the Human Resources field where I can utilize

proven people-oriented skills to develop and promote a positive and

productive work environment.

CERTIFICATIONS AND SKILLS

. Alcoholic Beverage Awareness Program Card

Clark County Health Card

Gaming Card

IT Assistant Support Technician Certificate

Computer Hardware Specialist Certificate

. Managerial and supervisory experience with employee orientation,

development, and training

. Excellent interpersonal skills with vast experience in customer

service

. Microsoft operating systems such as windows XP, Windows 7, Windows

Vista, and Windows 8

. Microsoft Word, Excel, Power Point, Access, and Outlook

EDUCATION

Currently attending Ashford University Online to obtain a Bachelors

degree in Psychology. Expected graduation date - May 2014

PROFESSIONAL EXPERIENCE

Human Resources Clerk 5/2013

- 8/2013

Eldorado Resorts - Las Vegas, NV

. Facilitated new hire processing, compiled new hire packets, and

verified documentation.

. Scanned and indexed all documentation to corresponding employee or

record files.

. Responsible for background checks for all unlicensed salespeople,

admin staff, and third party staff.

. Coordinated and proctored RCI training for all sales and contracts

staff.

. Created SOP manual for my position.

. Developed coordinating spreadsheets for tracking and verifying auto

insurance and drivers' licenses for over 500 sales employees.

. Handled weekly paychecks and payroll signature book, as well as issued

checks to sales employees.

HR File Clerk / Receptionist 8/2012 -

10/2012 and 3/2013 - 5/2013

Terrible Herbst - Las Vegas, NV

. Created and maintained digital and physical employee files for three

different companies.

. Coordinated employee drug screenings and made sure the proper

procedures were followed.

. Reviewed and made sure all applications were properly filled out.

. Set and modified interview dates and times for future employees.

. Maintained a well groomed and professional appearance at all times

also enforced company attire and conduct in the work space.

Front Office Manger

1/2011 - 10/2011

Quality Suites - Warner Robins, GA

. Trained all new hotel staff members and ensured current employees were

aware of all hotel administrative procedures.

. Created new training manuals with easy to follow hotel procedures.

. Responsible for overseeing all opening and closing tasks.

. Created and modified employee work schedules.

. Oversaw operations and supervised all working staff members.

. Coordinated group bookings and conference spaces for guests.

. Managed accounts payable / receivable.

. Organized payroll submissions.

. Made sure all office supplies were in stock and inventoried.

. Handled all office employee disciplinary measures.

. Provided customer service to hotel guests.

Front Desk Trainer / Auditor 10/2012

- 2/2013 and 8/2008 - 1/2011

Fairfield Inn & Suites - Warner Robins, GA

. Trained all front desk new hires.

. In-house IT helpdesk up to and including repairing IBM blade servers.

. Cross trained in additional positions of Night Auditor, Housekeeping,

Laundry, Breakfast Host, Porter, and general maintenance.

. Corrected and resolved guest complaints and issues.

. Responsible for sales tax exemption paperwork.

. Received stellar QA Inspection scores resulting in property earning a

Platinum Award.

Front Desk / Auditor

1/2007 - 6/2007

Hampton Inn - Warner Robins, GA

. Ran shifts as MOD.

. Performed property walks and room inspections.

. Cross trained in additional positions of Night Auditor, Housekeeping,

Laundry, Breakfast Host, and Porter.

. Conducted nightly audit and reconciled all financial reports.

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