Sales Manager
Resume:
Norman M. Clausen
Baltimore, MD 21224
******.*.*******@*****.***
Objective To provide Excellent Executive and Sales Experience to further grow myself as well as the organization I am
working for.
Experience
Sales Focus Inc. 05/12-08/13
Program Manager (VP of Sales)
• Lead the direction for all sales operations that fall under my programs
• Work with the clients of SFI and build the tactical and strategic sales plan, sales master training, sales toolkit, etc., to
include management reporting; target client lists, scripting, value proposition, differentiation, and developing clients’ goals.
• Work with the Sales Managers to make sure they are consistent, active and focused on bringing success to the client.
• Setup new office locations per customer request, conduct interviews for SM, assist in recruiting for sales agents and
conduct initial training in new territories.
• Communicate with clients on successes, issues and verify SFI is heading in the correct direction to achieve client goals.
• Communicate to clients in written form on weekly/biweekly basis.
• Communicate with SFI management in written form as requested and via telephone staff meetings on weekly/biweekly
basis.
• Have complete tactical direction and strategic growth and initiatives for all clients directly managed.
• Originally hired as a Sales Manager to run a team of ten sales reps; promoted to Regional Manager within three months
in order to manage teams in multiple territories. Promoted to Program Manager within eight months of joining SFI in order
to manage sales teams throughout the Midwest and East coast territories.
Amped I LLC10/11-05/12
Director of Sales & Marketing
• Responsible for all marketing and sales activities.
• Developed & implemented a tracking system for Amped I LLC supporting $3M in sales.
• Increased sales leads by 80% through direct mail, telemarketing, and web conferences.
• Built key relationships with major accounts like ComEd and GE while establishing alliances and partnerships.
• Negotiated and maintained strategic business relationships with partners, suppliers and customers.
• Conducted daily calls and trained all employees on how to sell Transmission & Distribution and Fire Protection
Engineering services.
Elevator Industries of IL 8/09 – 2/11 Chicago Land Area
Director of Business Development
• Responsible for General Operation of the Business.
• Within 8 months I restructured the company and saved 40% on operational overhead.
• Increased overall sales by 22% in the past 6 months.
• Negotiate all union and non-union contracts, Local 2.
• Responsible for the companies P&L reports budgeting/forecasting, actual results versus budget reviews,
inventory planning.
Moorhead Communications Inc. 11/05 – 5/09 Missouri, Kansas, Kentucky, Nebraska Region
Regional Director of area Development
• Responsible for setting up new 3rd party reseller accounts and maintaining relationships with existing 3rd party
accounts.
• Grew a new region in a tough economic climate
Norman M. Clausen Page 1 of 4
• Daily communication with business owners.
• Setting up 3rd party locations, creating a good presentation to comply with corporate requirements.
• Educating employees and business owners on Verizon's products and services.
• Weekly reporting on deliverable of the previous week.
• Monthly forecasting detailing deliverable, targets and goals for my team and myself.
(Leave of absence) 04/07 – 12/07
International travel for personal family matter
Moorhead Communications Inc.11/05 – 3/07 Illinois, Iowa, Wisconsin Region
Sales Manager and Regional Director
• Grew a struggling market, which was last in activation at 120 per month to first in the company doing over 1700
activations per month through our sub-agent channel.
Mobile Cellutions, Authorized Agent of Verizon Wireless 11/04 – 11/05Woodridge, IL
Sales Manager – Eastern Division
• 1 of 3 managers within a 40-employee company. Responsible for managing 12 employees.
• Lead company by example. Became the top sales person within the 1st month. Raised overall company GP margin by
73% within 3 months and maintained this, which then became the standard.
• Promoted to Sales Manger and then maintained personal sales achievements in addition to managing 3 sales staff to
lead the company in GP.
• Met and exceeded personal goals each month, sometimes by 150%Review GP goals set for each sales staff and
support achievement of these goals.
• Direct and coordinate activities involving sale of products and service between sales staff and client.
• Responsible for monitoring customer preference to determine focus of employees, in addition to price schedules and
final approval on discounts.
Joliet Moto Sports park LLC 1998 – 10/04 (PT/FT) Wilmington, IL
Operations Manager
• Responsible for General Operation of the Business.
• Organizing and overseeing various events at the facility.
• Responsible for all Advertising, including: promoting the Company to attract various prospective sponsors entertaining.
• Maintaining good relationships with existing Sponsors.
• Designing all Paper advertisement and responsible for appropriate distribution.
• Responsible for overseeing and ordering all apparel, including T-shirts, hats, plaques etc.
• Involved in all billing issues, including AP/AR.
• Handles many Human Relations issues with subordinate Employees, including regular meetings and evaluations.
Occasional.
New Line Communications Inc. 2000 –2003 Shorewood, IL
President
• Expanded sales team from 5 to 20 representatives.
• Doubled the company’s revenues for each sales associate.
• Created a customer database of over 2500 people including the states of Illinois, Indiana and Wisconsin.
• Became one of the top leaders in customer service in the cellular market in the Chicago land area.
• The company became the most cost effective communications company in the Chicago land area.
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Joliet Water Sports 1998 –2002 Chicago, IL
President
• Built a company from the ground up.
• Increased sales by 150% each year.
• Built a coast-to-coast customer base, including multiple international clients.
• Established Joliet Water Sport’s as one of the premier leaders in the watercraft industry.
• Involved in establishing the companies own marketing, graphic art and account departments.
SD Water Sports 1993 – 1997 Chicago, IL
Mechanic
• Help establish and build the company.
• Became head mechanic in 1996.
• Promoted to general manager in 1997.
• Resigned to establish my own company.
Education
• Currently enrolled at DeVry University to obtain my operations degree.
• Robert Morris University Business and Administration.
• College Of Du Page.
• Estero High School.
• Maintained a GPA of 3.2 throughout high school.
• Involved in sports (Basketball team) and various other school activities.
• Completed school a year early to get a head start on my career.
Other
• Both an Excellent Leader and Team Player.
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) in addition to Adobe Illustrator.
• Excellent communication skills and very well spoken.
• Strong Character - Very Energetic, Hard-Working and Loyal.
• Willing to work overtime when necessary.
References:
Jackie Otto
Module MD
**********.****@********.***
248-***-**** x1019
Zack Alcock
Sales Focus inc.
*******@*************.***
Greg Knight
Sales Focus Inc
*******@*************.***
Robert Hess
Sales Focus Inc.
Norman M. Clausen Page 3 of 4
*****@*************.***
John Derwant
Sales Focus Inc.
Chris Bailey
DTE Energy
********@*********.***
Jesse Powell
TSS
*******@***********************.***
Brian Bradley
.
Norman M. Clausen Page 4 of 4
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