Customer Service Administrative Assistant

Christina Wallace

**** ****** ***** *** ***** NV 89011

702-***-**** ~ **********@*****.***

Career Objective

A professional and reliable medical administrative assistant who works as a team player:

looking to transition into the healthcare field where there is the potential for growth.

Skills

Vital Signs/Patient Reception Techniques Medisoft

CPT/ ICD-9 coding Word/Excel/ /Power Point

Knowledge of medical terminology Multi-line telephone system

Insurance verification; benefits and eligibility Copy and fax machines

Appointment scheduling File maintenance

CPR/HIPAA/OSHA Certified Electronic Medical Records

Certified in Food Management Cash Handling

Banking/payroll Posting payments

Education

Diploma Medical Administrative Assistant

Everest College Henderson, NV July 2013

Work Experience

Medical Administrative Assistant Externship 200 Office hours

Ampro Orthotics & Prosthetics Las Vegas, NV May 2013 July 2013

• Insurance verifications

• Billing

• Authorizations

Room Reservation Representative

Bally’s Hotel Casino Las Vegas, NV Mar 2007 Aug 2012

• Answered incoming calls to make or cancel room reservations, show tickets/restaurants~

• In charge of special projects within the data department

Accounts Receivable/Dispute Analysis

Nextel Las Vegas, NV Dec 2003 Dec 2006

• Provided outstanding customer service during both inbound and outbound collection calls

• In dispute department, researched valid charges and assisted manager with data reports

• In accounting department, researched missing payments/posted payments

Customer Service Representative Las Vegas, NV Dec 2002 Dec 2003

Bank of America Bank of America

• Answered incoming calls for banking accounts to open or close.

• Assisted with customer balances/disputed any charges

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