Customer Service Sales

Joshua Austin

**** ********* ***, ***. ***

Indianapolis, IN 46224

Phone #: 317-***-****

E-mail: ****************@*****.***

Objectives:

To obtain a challenging position that utilizes my broad base of technical

skills and my strong customer service oriented attitude and can potentially

provide me with the opportunity to develop skills in software design.

Technical Skills and Experience:

. Highly Communicative/Customer Service

. Technical Awareness

. Computer Savvy

. Microsoft Office College Trained

. PC Maintenance

. Diagnose & Fix Problems with Laptops & Desktops

. Basic HTML coding

. Install/Upgrade Operating Systems & Application Software

Work Experience:

11/2012-Current, St. Vincent Hospital, Indianapolis, IN

SSP- and responsibilities include: Manage and provide equipment needed for

OR surgery cases and STAT add-on cases. Serve as a technical resource to

RN's and PCT's in locating items. Maintain and stock 33 anesthesia carts

and 4 pediatric carts daily, main store room for sterilized and not sterile

equipment, and emergency store rooms for trauma patients. Also in charge of

stock and ordering of needed equipment in 6 different store rooms. When

needed, assisted RN's in stocking 33 surgery rooms.

10/2007-7/2012, ADT Security Services, Indianapolis, IN

Customer Service/Support - and responsibilities included: Serve as a

technical resource to customers and other co-workers in the resolution of

complex problems. Solely managed over 2,500 customer accounts to assist in

any technical issues on equipment that can be handled over the phone and

collect on past due balances. Communicate my collection results/problems

with National Account Managers, Unit Managers, Directors, and VP of sales

prior to them meeting face to face with the client.

2006-2007-Bright House Network, Indianapolis, IN

Install Technician - and responsibilities included: Installation of cable

television, internet, and telephone services. Adjusted PC settings when

installing software for DSL customers. Trouble shoot connection problems.

Preformed audits to verify disconnections and installs correctly by team.

Wrote reports and maintained accurate communication with headquarters.

Education:

Jan 2012-Current, Indiana Tech

Major: IS/Computer Information Systems/ GPA 3.6

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