Training Sales

Maceo R. Blake

**** ********** ***

Marietta GA *0008

Phone: 404-***-****

Email address: *********@*****.***

CAREER SUMMARY

. Experienced Technical Trainer with leadership skills in developing

business professionals on technology solutions to strengthen corporate

and business growth.

. Subject Matter Expert in the areas supported.

. Knowledge of and skilled with technology-based instructional

methodologies (web-based, instructor-led, or virtual instructor-led

training).

. Experience in creating documentation; technical and soft skills.

. Result-oriented with strong project management and communication

skills.

Experience

First Data Corporation, Atlanta GA August

2008 - May 2013

Sr. Technical Trainer

. Deliver new hire and on-going training on eCommerce products to First

Data Sales teams, Internal and External partners and merchants.

. Deliver instructor lead and virtual training sessions.

. Act as eCommerce SME on sales engagements with Sales, Solution

Consultants and merchants.

. Provide assistance to Sales with eCommerce RFP's.

. Work with eCommerce product owners on enhancements.

. Train National Sales Team on Consultative Selling skills.

. Define training strategy, design training programs, classes, workshops

and CBT's.

. Partner with business units to plan, schedule and implement projects.

. Evaluate effectiveness of training curriculum and implement

improvements or modifications.

. Maintain reports

RYLA Teleservices. Atlanta GA

August 2007 - August 2008 Technical Support and Customer Services Trainer

. Deliver Voice Over Internet Protocol, Line-Powered Voice, Email and

Dial-Up troubleshooting skills.

. Conduct customer support training that improved the customer

experience.

. Create technical and soft skills documentation.

. Deliver soft skills training.

. Evaluate effectiveness of training curriculum and implement

improvements or modifications.

. Teach new call centers trainers and agents quality and order entry

techniques.

. Maintain reports.

L-3 Communications. Iraq

December 2006-May 2007

Training Specialist (Contractor)

. Installed, trained, implemented and supported Point-of-Sale

Systems and Kiosks at geographically dispersed locations in Iraq.

. Conducted training to finance personnel, retail specialists and postal

employees on operation and reconciliation of the POS hardware and

stored value card financial transactions.

. Trained financial specialists to maintain complete accountability of

deposits and to accurately reconcile deposited funds into the Federal

Reserve Bank of Boston.

. Provided technical support to the U.S. Treasury Department, Federal

Reserve Bank of Boston and U.S. Army Finance Command during the

installation of Point-of-Sale Systems in Iraq.

. Provided support to other trainers.

. Maintain reports.

. Traveled 100% in Iraq.

EnfoTrust Networks. Atlanta GA

August 2004-August 2006 Director of Training

. Manage Application Trainers.

. International management of documentation group

. Responsible for the coordination of location and training of clients.

. Provide high quality technical training of PACE software to clients

nationwide.

. Create and maintain training documentation. Prepare and package

training materials.

. Trained new employees, which included Executives, Project Management,

Customer Support, Account Management and Sales.

. Perform proactive tasks to insure strong client relations.

. Participate in meetings for update information on software

modifications, and new training techniques.

Minorplanet USA. Dallas TX

February 2002 - May 2004

Trainer

. Responsible for the implementation, coordination, and training of

Minorplanet software to clients throughout the southeast region.

. Defined client's objectives to maximize use of the system.

. Conducted one-on-one and group training sessions.

. Coordinated and completed installation and configuration of software.

. Provided support to other trainers and technicians.

. Performed troubleshooting, support and maintenance to clients.

. Maintained reports.

. Traveled 100% in this position.

Stock Building Supply. Raleigh NC

November 2000 - December 2001

Training Specialist

. Responsible for the implementation, coordination, and training of

location associates on the Trend software system.

. Developed training materials.

. Conducted one-on-one and group training sessions relating to system

software and its applications to CHI operations- which included,

Inventory Management, Accounts Payable, Accounts Receivable,

Purchasing, Receiving and Order Entry.

. Designed workflow process, and developed corresponding documentation.

. Developed procedures, practices and operation changes.

. Reviewed and tested modifications to software.

. Traveled 100% in this position.

Howard Adult Center. Georgetown SC

February 1999 - November 2000 Instructor

. Developed curriculum and taught five educational levels, business

communications, keyboarding skills, Microsoft Word 97 and Windows 95.

. Administered exams while tracking each student's progress.

. Maintained attendance records for approximately 120 students.

EDUCATION

Francis Marion University Bachelor of

Arts, Mass Communications, 1997

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