Technician Quality Control

PROFILE:

Dedicated IT Professional I possess extensive experience in the

installation and troubleshooting of Laptop and PC hardware and software.

Well versed in different manufactures Toshiba, IBM/Lenovo, Compaq/HP, ACER

and DELL. Other specialties include data recovery, imagining, virus

protection, TCP/IP networking and operating system configurations. I am

recognized for my abilities in client relations and innovative problem

solving.

SKILLS:

Various operating systems and software packages Windows 7, Windows XP,

VISTA, Windows Server, Symantec Ghost, Acronis True Image, Microsoft

Office, Outlook, Data Recovery, Anti-Virus, Remote Control, TCP/IP

Networking, VPN and many more.

Certifications:

A+ Certified Microsoft MCITP

Microsoft MCTS Microsoft MCSA Windows 7

IBM/Lenovo Certified Toshiba TCT and TAT

Compaq/HP Printer Compaq/HP Laptop Desktop

EXPERIENCE:

National Debt Relief

04/2013 - 7/28

Desktop Support Technician

. Troubleshoot, fix computer hardware and software issues.

. Support Company's remote employee worldwide using Team Viewer.

. Create and Manage User Active Directory and Exchange account.

. Build Custom Windows 7 Image and deploy via WDS server.

Freelance/ Independent Computer Consulting

2010 - 2013

. Works with clients from small business to individual.

. Travels and work onsite to help with all types of computer issues

. Troubleshoots and solves problems remotely over the phone, using

remote control application such as TeamViewer.

BrookSource (at S&P Capital IQ)

11/2012 - 12//2012

DeskSide Support Technician

. Help Capital IQ users that were affected by Sandy relocate to McGraw

Hill building at 2 Penn.

. Setup Computer and Printers for incoming user.

. Escalated issues to McGraw Hill IT Staff when necessary.

BrookSource (at Morgan Stanley) New York, NY

6/2012 - 9/2012

DeskSide Support Technician

. Troubleshoot and fix computer software problems remotely using Remote

Assistance and RDP.

. Build and Rebuild computers using Winbuild.

. Order parts need to repair hardware problems.

. Keep track of all tickets using Clarify ticket system.

. Blackberry Enterprise Activation and troubleshooting.

Man & Machine Inc. New York, NY

12/2003-12/2009

Laptop Computer Specialist

. Personally repaired over 200 laptops per month. Troubleshoot and order

parts for warranty repairs.

. Repaired ALL laptop hardware including non warranty work such LCD

backlight replacement, solder broken connectors (DC-in, headphone

jack, RJ45/11 jacks)

. Served as on-site technician for Deloitte IT Department. Troubleshoot,

repair, and image laptops for deployment.

. Provided excellent customer support/technical assistance via

phone/person

. Installing and updating software on new and old computers

. Set up and configured PCs, printers, peripherals and networking

equipment

. Installed Wireless products and wire peripherals

. Printer maintenance and configurations HP and Brother

. Data recovery and virus removal.

. Trained new hire technicians on rules and procedures.

. Assigned and prioritized work for technicians.

. Responsible for the implementation of Quality Control Process.

Key Systems (at Deutsche Bank) New York, NY

06/1999-10/2001

Computer Technician

. Assisted Deutsche Bank's support personnel to resolve all service

request in a very fast paced environment.

. Responsible for ordering computer parts and maintaining inventory.

. Repairs on all types of laptop and desktop computers.

. Created new builds and performed installs of drivers.

. Trouble shoot both hardware and software problems via phone/person

. Provided support for printers and scanners; and Zip & Jazz drives,

SCSI, CDR and other PC Peripherals.

Education:

Brooklyn College, Brooklyn, NY

Bachelor of Science, Computer Information Science

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