Human Resources Management

Gabriela C. Capitanio, SPHR

* ******* *****

Landenberg, PA 19350

610-***-**** (Home)

610-***-**** (Cell)

******@*******.***

http://www.linkedin.com/in/gabrielacapitanio

Experienced Senior Human Resources Professional

PROFILE

Results oriented senior human resources professional with strengths in

talent management, organization development, employee relations and

compensation. Ability to develop effective human resources solutions tied

to business strategy while maintaining a focus on providing excellent

tactical service delivery. Start-up and turnaround experience.

PROFESSIONAL EXPERIENCE

Penn Mutual Life Insurance Company, Horsham, PA 2012-Present

Sr. Human Resources Business Partner (contract position) - Provide full

range of human resources support to Producer and Client Services,

Information Management & Technology, Project Management Office and

Strategic Marketing Departments (total client base of approximately 350

employees). Responsibilities include talent management, employee relations

and organization development.

> Managed extensive recruiting, hiring, on-boarding and new leader

assimilations for client departments.

> Effectively handled numerous challenging and complex employee relations

situations.

> Developed and delivered behavioral interview training workshops to

increase hiring effectiveness.

> Instrumental in developing manager discussion/training group to provide

training on key managerial and leadership topics. Also deliver training

sessions to this group.

> Partner with key executives to provide optimal HR service to their

departments.

Reproductive Associates of Delaware, Newark, DE 2011

Director, Human Resources - Responsible for starting up Human Resources

function for large reproductive endocrinology practice. Hired to drive

higher performance standards and develop programs to enhance employee

retention, satisfaction and performance. Responsibilities included talent

management, organization development, change management, employee

relations, compensation, benefits and payroll. Member of the Executive

Committee.

> Designed new organization structure for the practice to improve

leadership and supervision of staff.

> Hired several key positions to drive practice growth.

> Trained staff in behavioral interviewing techniques.

> Developed competency models for all positions.

> Developed new performance management program focused on cascading

objectives, job-specific competencies and development planning.

> Designed pay for performance compensation program.

> Extensive work in the areas of teambuilding, coaching and performance

improvement.

Ingersoll Rand, West Chester Plant, West Chester, PA 2008-2009

Plant Human Resources Manager - Responsible for starting up Human Resources

function for the West Chester Plant (ZEKS Compressed Air Solutions) that

was acquired by Ingersoll Rand. This plant did not have a human resources

function for 7 years. Responsibilities included talent acquisition, talent

management, training and development, organization development, change

management, employee relations, compensation design and administration,

benefits administration, and payroll,. Member of the plant's Leadership

Team.

> Assessed state of human resources and developed comprehensive plan to

address HR needs of the organization.

> Implemented Ingersoll Rand performance management and employee

development processes to improve employee performance and retention.

> Extensive leadership development work including training, 360 degree

feedback, development planning and coaching.

> Conducted organizational talent reviews to identify high potential

talent, talent gaps and formulated succession plan for executive

leadership.

> Led plant-wide job grading project (exempt, non-exempt and hourly

positions) and designed new Regional Sales Manager compensation plan.

> Led administration of Employee Engagement Survey and

development/implementation of action plan to address survey results.

> Developed new recognition programs for plant to improve employee

engagement.

> Implemented competency-based recruiting practices to improve employee

selection and retention.

> Led Kaizen to develop improved new hire orientation, on-boarding and

assimilation processes.

> Wrote employee handbook.

Nationwide Financial Services, King of Prussia, PA 2000-2007

Director, Human Resources - Nationwide Funds Group (formerly Gartmore

Global Investments).

Provided full-range of strategic and tactical human resources direction to

global mutual fund company with multiple U.S. locations and 300 U.S.

employees. Supported U.S. Distribution, Information Technology,

Operations, Legal/Compliance and Finance departments based in Conshohocken

and multiple investment subsidiaries in Oregon and New Jersey.

Responsibilities included talent management, base and variable compensation

administration, benefits administration, organization development, change

management, employee relations, and training/development. Joined company

when it was a start-up. Managed 2 direct reports.

> Implemented cost effective staffing strategies that reduced cost-per-hire

by 60% below budget and decreased turnover from 12% to 5%.

> Worked extensively with firm leadership to increase performance by hiring

the best talent, providing coaching and counseling to increase managerial

effectiveness, and collaborating to design effective organizational

structures.

> Created the first company-wide performance management program, focused on

creating a pay-for-performance culture.

> Led company-wide administration of employee survey and "Employer-of-

Choice" program via focus groups, employee task forces and committees to

develop and implement a comprehensive company-wide culture change

initiative focused on increasing employee engagement and corporate

performance.

> Led development and implementation of associate recognition programs.

> Designed and implemented first enterprise-wide training program.

> Led development and implementation of new hire orientation program.

> Administered annual compensation processes including base and bonus

processing/communications and provided all data for annual compensation

surveys.

Watson Wyatt Worldwide, Philadelphia, PA 2000

Manager, Finance, Administration and Human Resources

Handled all aspects of human resources and operations management for

Philadelphia human resources consulting practice. Responsibilities

included recruiting, employee relations, compensation, training and

development as well as all aspects of financial operations including

reporting, budgeting, and client billing. Also managed facilities,

information technology and administrative services. Served as member of

senior management committee. Managed 10 direct reports.

> Facilitated re-engineering of retirement practice.

> Re-engineered administrative staff responsibilities to provide optimum

service.

> Improved performance management processes.

> Increased effectiveness of communications, leadership and teamwork.

> Developed better process for client billing by improving time reporting

practices of consulting staff resulting in 100% of invoices being

generated and mailed monthly. Improved collection processes.

De Lage Landen Financial Services, King of Prussia, PA 1996-1999

Senior Human Resources Generalist

Human resources business partner to staff functions of this small and

middle ticket equipment lease financing provider. Supported total client

base of 200+ in 500+ person organization. Responsibilities included high

volume staffing, management coaching and counseling/employee relations,

corporate policies and procedures development, and compensation

administration.

> Hired 85 Information Technology professionals in a 2-year period

utilizing innovative recruitment techniques.

> Placed 250+ Members during 3+ year tenure with company using competency-

based practices.

> Developed and implemented competency-based performance management

program.

> Led 360 degree feedback program with senior executives.

> Led process improvement initiatives within HR Department to improve

service delivery.

> Designed and delivered human resources presentations for the new hire

orientation program.

> Led telecommuting and casual dress code programs to help improve

associate retention and engagement.

EDUCATION

The College of New Jersey, Ewing, NJ, Bachelor of Science, Business

Administration

SKILLS/CERTIFICATIONS

>

Senior Professional in Human Resources Certified AVA Analyst.

(SPHR) 5/12-5/15)

Certified in PDI 360 Degree Feedback. Certified Predictive Index Analyst.

Success Factors (talent/performance Advanced proficiency in Excel,

management applications) PowerPoint and Word. Basic

Hodes iQ Applicant Tracking System knowledge of Access.

Oracle, PeopleSoft and Ceridian HRIS

systems.

OTHER EXPERIENCE

Fresh Ingredient Gourment (F.I.G.), Landenberg, PA 2009-2010

Chef/Owner. While engaged in HR job search, started and operated a

successful personal chef business.

Longwood Gardens, Longwood, PA 2010, 2011

Volunteer Gardener. While engaged in HR job search, volunteered 8-16+

hours per week performing gardening responsibilities and interacting with

visitors in the Water Garden, Rose House and Fern Passage. Helped train

new volunteers and gardening students.

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