High School Data
Resume:
Patricia Murray
*** * ***** **., **, Bronx, NY 10466
********.********@*****.***
Qualification Highlights
** ***** ** ********** ** clerical work
Detail oriented and able to learn new tasks quickly
Strong time management skills
Proficient in Microsoft Word, Excel
Knowledge of DONDE and KIDS systems
Experience
JP Morgan Chase New York, NY
Research Analyst October 2011 - October
2012
. Received customer complaints regarding mortgage loans and documented
all information in company's database
. Interacted with upper management to coordinate steps to resolve loan
issues with customers in a timely manner
. Developed and maintained relationships with financial firms and
various functional servicing areas
NYC Dept. of Health & Mental Hygiene New York, NY
Clerical Associate IV (Data Entry Clerk) August 20007-
April 2010
. Greeted customers entering the building and assisted them where
necessary
. Answered a multi-line phone system and directed calls to appropriate
personnel
. Contacted insurance providers about coverage for customers
. Collected information pertaining to customers demographic information
and entered data sheet in company's database
. Resolved customers' concerns and complaints in a timely manner and
notified supervisors of unusual situations
. Performed general clerical operations such as filing of materials,
retrieval of files, faxing and photocopying
NYC Health and Hospitals Corporation February 2000 - August
2007
. Processed insurance information, recorded patient information and
kept files accurate and up-to-date
. Generated statistical reports form computer records as requested by
program staff
. Checked data for accuracy and reported errors and inconsistencies to
program staff
. Analyzed data to develop error trends and checked services against
codes
. Reported incomplete or incorrect data to field staff for their
review; followed up with field staff to ensure correct data was returned
Education
Murray Bertraum High School New York, NY
High School Diploma
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