Customer Service Representative

Kimberly Wright

**** *** ***** **, ******* NC ***04

919-***-****

***********@*****.***

CUSTOMER SERVICE PROFESSIONAL

EDUCATION

High School: West Carrollton, High School Diploma

College: Wake Tech Community College

Program: Office Administration Certificate. Completion Date- 8/2014

EMPLOYMENT

COLLEGE FOUNDATION, Raleigh, NC

November 2012- July 2013

Return Mail Processor

• Use Accurint to get updated information on borrowers

• Do credit and background checks on borrowers

• Updated address and personal information for mail returned mail

• Take incoming and outgoing calls transferring calls to the correct party

• Use excel to create spreadsheets for skip tracing

PROFESSIONAL RECOVERY CONS.,

Durham, NC

APRIL 2012- NOVEMBER 2012

Customer Service Representative

• Make Outbound Calls

• Take Insurance information for patients

• Set up payment arrangements and take payments over phone

• Document calls and make changes to their accounts

XEROX, Raleigh, NC

Oct 2010-MARCH 2012

Customer Service Representative

• Answer incoming calls

• Document phone calls and make changes to their accounts

• Use computers to enter, access or retrieve data and Use telephone communication techniques

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