Human Resources Manager
Resume:
Lisa Filaferro, MBA, PHR
*************@*****.*** Lansdale, PA 19446
www.linkedin.com/in/filaferro
https://twitter.com/filaferro
An accomplished Talent Acquisition and Human Resources Management
Professional offering 15 years of experience. A strategic business partner
to all levels of management; valued as a coach within the organization. A
highly motivated individual with excellent interpersonal and communication
skills who is passionate for hiring and retaining outstanding people.
Employment History
Clemens Food Group Hatfield, Pennsylvania
2011 to present
Director, Talent Acquisition/Talent Management
A leading protein manufacturer along the East Coast that is vertically
coordinated to include food production, logistical services, transportation
and agriculture.
* Accountable for strategy and execution of all recruitment and
onboarding processes within the organization, in order to optimize
candidate quality, hiring cycle time, recruiting cost productivity,
employee retention, turnover and management satisfaction.
* Developed collaborative relationships with hiring managers from
multiple functional and operational areas to gain a thorough
understanding of their business needs, strategies, current and future
hiring requirements, and succession planning with the ability to
deliver measurable results.
* Established and executes a consistent, clearly defined recruiting
process throughout the organization including high performance and
behavioral based interviewing tools, pre-employment assessments, and
consistent hiring manager feedback tools.
* Instituted and manage key performance metrics including: source of
hire, retention, cost of hire, performance/quality of hire, management
satisfaction and referral rates which resulted in a reduction of a
recruitment budget by $100,000, and a reduction in hiring time by 30%.
* Adapted Social Media as a critical hiring source and branding tool for
both professional and non-professional positions including LinkedIn,
Twitter and Facebook.
* Provide direction and leadership for diversity recruitment efforts
including veterans and people with disabilities.
* Partnered with HRIS and IT in the implementation of an online
onboarding tool in conjunction with our ATS, streamlining the hiring
and orientation process.
* Manage and enhanced Onboarding program for both professional and non-
professional hires to include a detailed training program and
qualification period in the first 3 months of hire, a one-on-one
mentoring/coaching program with hiring managers, new hire focus groups
and satisfaction surveys.
* Manage and enhanced Leadership Development Program by attracting and
retaining high-performing college graduates and placing them in high
profile and growth-oriented positions within the organization.
* Successfully built a network of professional and non-professional
candidates to maximize pipeline development and succession planning.
The United Solutions Group Inc. Plymouth Meeting, Pennsylvania
2010 to 2011
Interim Director, Human Resources
A national provider of IT Consultants and custom software solutions serving
the Healthcare, Financial and Insurance Industries.
* This was an interim position to assist the owner in building a
pipeline of talent, develop/administer policies, develop/ administer
benefits, employee relations, coaching and manage a small recruiting
staff.
* Recruit and manage a high volume recruitment process for IT
professionals, consultants and permanent placement, in the areas of
Software Development, Web Development and Design, Network Architecture
and Database Management.
* Establish formal policies and procedures including a comprehensive
employee manual in accordance with State and Federal laws across
multiple states.
* Work closely with foreign labor, participating in Visa sponsorships,
transfers and placement before and after arrival in the US.
* Oversee and manage recruiting staff located in India.
Teva Pharmaceuticals USA North Wales, Pennsylvania
2008 to 2010
Manager, Talent Acquisition
A leading pharmaceutical company, marketing products from a wide range of
therapeutic areas including analgesic, anti-infective, cardiovascular,
oncology, CNS, dermatological and anti-inflammatory.
* A partner with Technical and Commercial organizations in developing,
implementing and managing a comprehensive high volume recruitment
process. The scope included Non-Exempt, Exempt and Executive
recruitment in the areas of Manufacturing, Engineering, Quality,
Supply Chain, Clinical, Sales and Regulatory Affairs.
* Accountable for strategy and execution of all recruitment, in order to
optimize candidate quality, hiring cycle time and recruiting cost
productivity while adhering to all legal and human resources policies.
* Supported Global hiring initiatives by partnering with overseas
counterparts and managing the recruitment and onboarding process.
* Accountable for tactical initiatives including qualification
development, sourcing strategy development and implementation,
candidate assessment and recommendation to clients.
* Developed candidate sourcing strategies including e-recruitment
methods, industry research, networking and professional media
(LinkedIn), contract recruiting partners, and external search firms.
* Developed and executed training initiatives for behavioral and
competency-based interviewing using Lominger Interview Architect and
DDI/Targeted Selection.
* Managed internal candidate and system integration during a major
acquisition within the North American territory.
* Provided direction and leadership for diversity recruitment efforts.
* Managed and provided direction for college recruitment and internship
program development.
* Project Manager and HR leader for Teva USA's Vendor Management Program
encompassing the Contingent Workforce, resulting in over $500,000 in
savings after 1 year.
* Supported efforts of Talent Acquisition leadership to continuously
improve staffing techniques and processes.
* Managed and mentored Staffing Specialists and Administrative Support.
Professional Services/ Plymouth Meeting, Pennsylvania
2005 to 2008
Crothall Services Group
Management Recruiter
A premier provider of managed support services in the healthcare
marketplace serving over 14 states.
* Full cycle/high volume recruiting for Management Professionals
concentrating in Environmental Services, Dining /Nutrition, Facility
Operations, Sales, Accounting, Administrative and Technical positions
for Healthcare Operations within 14 states throughout the East Coast.
* Supported corporate recruiting process and initiatives including
candidate qualification, sourcing strategy development and
implementation, competency-based interviewing, candidate assessment
and recommendation to clients.
* Manage and provide direction for college recruitment and internship
program development.
* Counseled and supported regional management through the interview and
hiring process.
* Liaison between new management hires and training/on-boarding process.
NetCarrier, Inc. Lansdale, Pennsylvania
1999 to 2005
Director of Human Resources and Administration - 2002 to 2005
Manager of Human Resources and Administration - 1999 to 2002
A full service integrated communications provider (ICP) offering Voice and
Data solutions in Pennsylvania and New Jersey.
* Developed a Human Resource and Administration Department for a start-
up Internet/Telecommunications firm, which included spearheading the
recruitment process for over 100 employees across multiple sites and
departments; developing and managing a full benefit program; and
establishing formal policies including a comprehensive employee
manual, compensation processes, organizational development and
training programs.
* Researched, instituted and administered Health and Dental programs.
Continually evaluated and provided direction, advice and solutions to
executive management regarding annual re-evaluation of benefits for
cost effectiveness and employee satisfaction.
* Developed policies and procedures that are in accordance with State
and Federal laws and supported an equitable work environment.
Provided problem solving, advice and guidance to employees and
managers using strong reasoning skills to evaluate and propose
solutions to complex employee issues. Teamed with legal counsel and
executive management to respond and appeal to Unemployment
Compensation, Workers Compensation, OSHA complaints, EEO and
Department of Labor hearings and complaints. Administered EEO
programs including defining goals, recordkeeping and maintaining
appropriate logs to conform to regulations.
* Developed and managed corporate full cycle recruiting processes.
Reduced hiring costs 30% by reengineering recruiting process and
shortening hiring cycle.
* Developed a career path process for early-career professionals
(internships/trainee/junior positions) that was adopted as a highly
successful career planning and retention method. Instituted and
organized in-house and out-sourced training programs and seminars
throughout the organization as a means of organizational development
and succession planning.
* Teamed with the IT Department to integrate and manage HRIS software
and multiple upgrades; developed online employee tools and forms that
were adopted throughout the Company.
* Performed HR due diligence and developed assimilation plans for the
acquisition of two companies. Integrated two acquisitions to align
operations and substantially improved organizational effectiveness.
Authored employee severance programs, packages, scripted
communications and execution plans.
* Created and oversaw performance management programs including job
descriptions, compensation procedures and evaluation forms and
processes for multi-size organizations. Worked closely with Finance
departments and executive management to create and monitor department
budgets and merit increase schedules. Researched, surveyed and
gathered over 500 positions nationwide to create and institute
competitive compensation packages.
* Developed employee communications for annual open enrollments and
performance management evaluations. Conducted management training on
performance management processes, Federal and State law updates and
employee relations. Conducted employee training for new employee
orientations, benefits information and retirement planning.
ARAMARK (in GlaxoSmithKline) Collegeville, Pennsylvania
1997 to 1999
Assistant Director/Catering Manager
Education
Eastern University St. David's, Pennsylvania
1998 to 2000
Masters Degree in Business Administration (MBA)
Drexel University Philadelphia, Pennsylvania
1993 to 1997
Bachelor of Science Degree, Magna Cum Laude
Certifications and Affiliations
Professional Human Resource (PHR) certification, Villanova University -
2001
Certified in Lominger Interview Architect - 2009
Certified in AVA (Activity Vector Analysis) - 2008
Member of the Society of Human Resource Management (SHRM) - 1999 to Present
Technical Skills
Proficient in Microsoft Word, Excel, PowerPoint, Visio, Project, People
Manager ATS, ICIMS ATS, Bullhorn, Ultipro ATS and HRIS, Aires Oxygen, ADP
and Paychecks payroll/ HRIS software. Behavioral Assessments include AVA
(Activity Vector Analysis), DDI/Targeted Selection, PreVisor/Brainbench,
16PF (16 Personality Factors.) and Profiles International.
References available upon request
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