Customer Service Medical

Objective: To work as part of a synergistic team to improve the quality

and safety of patient care while incorporating evidenced based best

practice, accountability and compassion.

Certifications/Affiliations: AHA ACLS for Healthcare Providers, expires

January 2015

AHA BLS for Healthcare Providers, expires June 2014

Orthopedic Patient Care, January 18, 2012

EKG certification, October 12, 2012

Education: Cypress College - Cypress, CA

Registered Nursing: May 2013, Honor Roll

California State University, Fullerton - Fullerton, CA

Bachelor of Business Administration (Finance), August 1991

Previous Experience:

Clinical Care Extender Intern

February 2009 - February 2011

COPE, St. Mary Medical Center - Long Beach, CA

Telemetry, Labor & Delivery, and Medical Surgical Departments -

Assisted nurses with patient care, acted as a liaison between nurses

and patients' families. Duties included bathing, feeding and

ambulating patients, answering call lights and phones, setting up

patient rooms and assisting with discharging patients.

Hospital Volunteer

March 2008 - January 2009

Long Beach Memorial Medical Center - Long Beach, CA

Assisted with patient discharge, processed labs and document

deliveries, answered phones, verified bed cleaning and sanitation and

assisted with projects for the Long Beach Memorial Foundation.

Substitute Teacher

April 2008 - October 2009

Los Alamitos Unified School District - Los Alamitos, CA

Substitute teacher primarily for Kindergarten through Fifth Grade,

including developmentally challenged students.

Volunteer and At-home Parent October

1997 - September 2009

Minnie Gant Elementary - Long Beach, CA

. Assisted GATE (Gifted and Talented Education) teachers in the

classroom:

- Directed small group activities

- Assisted with class projects for science and history

- Tutored students with math and reading

- Corrected student work

- Acted as liaison between classroom teachers and parents

Discount Brokerage Supervisor

February 1992 - September 1997

T. Rowe Price - Los Angeles, CA

Oversaw the west coast discount brokerage division of T. Rowe

Price

- Hired and trained licensed representatives in financial

operations and customer service

- Tax specialist for the mutual funds department

- Executed stock, bond and mutual fund transactions

- Set up new accounts and handled large dollar deposits

- Resolved customer service issues

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