Customer Service Management

Malea D. Sterling

Brooklyn, NY ***** • 225-***-**** • *************@*****.***

SUMMARY

Professional with several years experience in Office Support, Marketing, Sales and Customer Service.

Seeking a position that will incorporate time management, organizational skills, resourcefulness and

interpersonal skills. Hired, trained and supervised peers and lower level staff. Adapts quickly to new

teams and work environments. Capable of delegating and prioritizing responsibilities independently.

Formulated more efficient workflow techniques. Experienced working in a variety of industries, including

financial services, education and communications. Basic Microsoft Office, Word and Excel user.

EXPERIENCE

OxBau Personal Services Owner Brooklyn NY August 2009- Present

Contract employee who worked in the field going to vendor locations to check signage for products sold

by Italian manufacturers. Assess packaging, pricing, and provided customer feedback on quality to the

manufacturer. Created files which included quick and thorough indexing for local non-profit. Coordinated

and set up conference calls and management meetings, special events and travel arrangements. Conducted

extensive internet research on competitors and used social media management reporting findings to direct

supervisor. Answered a high volume of incoming calls and in-person inquiries from clients and

colleagues. Acted as a liaison and maintain open lines of communication among employees and

administrative staff.

Capital One Bank Teller Brooklyn, NY October, 2008 – July, 2009

Process deposits, transfers, withdrawals, and other transactions in accordance with established policies

and procedures. I was continuously aware of fraud loss and check cashing guidelines as well as all

security and transaction documentation requirements. Responsible for the security of assigned cash which

must be maintained and balanced within established guidelines daily. Marketed bank products and

services based on the needs of the customer.

Capital One Bank Online Tech Support Baton Rouge, LA October, 2004- July, 2005

Assisted online banking customers with enrollment and provided information regarding the value of

available services. Trouble shot computer software problems. Researched missed payments and provided

proof of payment to payee as well as educated customer on how to access this information. I helped set up

quick books.

Cox Communications, Inc. Customer Service Rep Baton Rouge, LA July, 2003- October, 2004

Employee with a major cable, Internet Company in the southeast U.S. Duties includes speaking with

customers to address billing and account services inquiries. Assisted customers in trouble shooting service

problems as well as informed customers of available services and discounts. Provided customers with

current programming and rate information on a daily bases. Provided exemplary customer service in a

fast paced setting and met requested agent goals and deadlines.

Harvest Life Church Church Secretary Baton Rouge, LA April, 1977- February, 1989

Malea D. Sterling

Brooklyn, NY 11238 • 225-***-**** • *************@*****.***

Accounted for all tithes and offerings collected. Maintained updated membership list to correspond about

events and community affairs. Business and vendor contact maintenance. Planned social events, fund

raisers and civic workshops to support local families. Conducted after school tutoring sessions. Arranged

pastoral travel and hotel accommodations along with scheduling speaking engagements. Processed

expenses and purchased supplies. Coordinated confidential premarital counseling and board

correspondence. Performed clerical and hospitality task for visiting pastors

OTHER RELEVANT EXPERIENCE:

East Baton Rouge Parish Schools Substitute Teacher Baton Rouge, LA August, 2007- May, 2008

Restore Me, Inc. Property Development and Management Pride, LA January,2003- July, 2008

EDUCATION

Louisiana State University. Baton Rouge, LA August 1980- December, 1984

Bachelor of Science, Merchandising

Volunteer work

Wonder-Women.org Ambassador October, 2011-present

Prospect Park Fall Clean-up November, 2012

NY Marathon Medic Station November, 2012

Park Slope Parents Harvest Festival at Old Stone House October, 2012

NY Cares/ P.S. 2 Bed Stuy Playground Improvements October, 2012

Gowanus Canal Conservancy October,2012

NY Cares/Career Day P.S. 2London Meyer School May, 2012

References available upon request

Contact this candidate