Customer Service Administrative Assistant

Experienced Administrative Assistant.

Alcia Scott

Mount Vernon, NY Service-focused, technically skilled and hardworking office support professional with seven

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Cell: 646-***-**** years of experience as an administrative assistant, office support

Alsies0207@hotmail and receptionist.

Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook);

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demonstrated ability to learn new computer programs quickly.

Expert interpersonal and communication skills -- known for tactful handling

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of sensitive, confidential issues; ability to resolve customer complaints; and

timely completion of polished, executive-level reports and presentations.

Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service

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to both internal and external customers.

Experience

Magnetic Analysis Corporation (2009 – Present); Administrative Assistant

(Elmsford, NY)

Serves in administrative support roles for corporate clients in diverse industries, including

education, manufacturing, and engineering. Managed front-desk reception, database

administration,

spreadsheet creation,

meeting scheduling

and expense/PO tracking.

Key Accomplishments: Demonstrated

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ability to quickly learn organizational processes, workflows, policies and procedures of

various companies.

Handled a range of administrative support and customer service support for departments

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including Purchasing agent, engineering, shipping personnel and customer service.

Assisted in coordinating activities involved with procuring goods and services, such as raw

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materials, equipment, tools and parts supplies for company.

Researches and obtains information for routine and mandatory complex reports and special

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assignments.

Answered telephones and courteously assisted customers within high-volume, deadline-

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driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Open, sort, prioritize and distribute mail and other administrative tasks (filing, faxing,

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photocopying.

Create shipping documents whether shipping items via UPS/ FEDEX and other methods of

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transportations, supplying relevant import/export documents, NAFTA.

Experience

Florida Atlantic University (2005-2008); Senior Fiscal Assistant/SG Secretary

(Boca Raton).

Key Accomplishments: Provided high-

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level administrative support to the Director of Business Services.

Liaison between all impacted department on the university to ensure proper communication

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and reporting practices.

Performed daily, monthly and/or quarterly reconciliation and preparing spreadsheets on

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vending commissions, mail vouchers, bulk mail and other mail related reporting.

Managed capital purchases, direct vendor relations, generate and maintain equipment.

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Assisted in the dinning program by participating in Orientation programs, assisting students,

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parents and employee either in person or via phone, assisted in the selling of the meal plan.

Answered telephones and courteously assisted customers within high-volume, deadline-

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driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Completed bi-weekly time put for payroll. Ensured compliance with university procedures.

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Responsible for processing the required Human Resource office and student employment

paperwork.

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Key Accomplishments: Earned SG

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Secretary of the year 2005 & 2006.

Ensured the optimum comfort of all guests in reception area and accommodated special

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requests.

Thrived within busy environment, requiring the ability to multitask and maintain organized

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computer and hard-copy files.

Skills

Skill Name Skill Level Last Used/Experience

MS Office Suite Expert Currently used/7 years

MS Project Intermediate 3 year ago/1 year

Database Administration Expert Currently used/7 years

Spreadsheets Expert Currently used/7 years

Filing & Records Management Expert Currently used/7 years

Front-Desk & Phone Reception Expert Currently used/7 years

Customer Service Expert Currently used/7 years

Payroll Intermediate 3 year ago/2 years

Office Management Intermediate 3 year ago/1 year

General Bookkeeping Intermediate 3 years ago/1 year

Executive-Level Reports Expert Currently used/ years

Calendaring/Scheduling/Meeting Expert Currently used/7 years

Planning

Administrative & Executive Support Expert Currently used/7 years

Word Processing/Typing (75 WPM) Expert Currently used/7 years

Additional Information

References available upon request.

Contact this candidate