Customer Service Sales

Fredrick Hall

Jacksonville, FL

********@*****.*** - 904-***-****

Obtain a position at your company in which I can maximize my management skills, quality

assurance, program development, and training experience.

WORK EXPERIENCE

PSE Mail Processing Clerk

United States Postal Service - Jacksonville, FL - December 2012 to May 2013

Responsibilities

1. Performs any variety of sales and customer services at a retail

window such as maintaining sufficient inventory of and selling

stamps, stamped paper, other retail products and services and

may use a computerized system, accepting and delivering packages

and accountable mail; issuing and cashing foreign and domestic

postal money orders; accepting and responding to customer claims

and inquiries, and providing information to the public regarding

postal regulations.

2. Provides sales and customer service support by greeting customers

and explaining store layout; determining special interests and referring to sales and promotional

programs; offers assistance in product selection; provides special assistance; and answers

customer inquiries when needed.

3. Provides product and service information to customers, including informing customers

regarding special offers; suggestive selling related merchandise; promoting products based on

customer needs. Provides additional information regarding product features and services.

4. Handles and processes customer purchases and returns relating to products and services and

may use a point of sale system. Assists customers with transactions.

5. Maintains appearance of store by setting up, arranging, and replenishing displays and

merchandise racks; ensures display and selling areas, work stations, and storage areas are

presentable.

6. Performs other duties as assigned.

Critical Facility Officer

G4S Security Solutions - Jacksonville, FL - February 2011 to May 2013

Conduct unarmed foot and/or vehicle patrol (interior and/or exterior).

• Control access and egress. Monitor CCTV and alarm systems.

• Compose reports.

• Deter criminal activity and misconduct.

• Perform other duties as specified in post orders.

Administration and Postal Specialist

United States Army Reserve - Tallahassee, FL - January 2006 to August 2011

Tallahassee, FL

January 2006 - August 2011 (Inactive Ready Reserve August 2011- present)

Administration and Postal Specialist

• Prepare mail for deliver

• Pitch and sort mail

• Train and monitor new soldiers

• Deliver mail

• Perform mail clerk duties

• Perform Registered mail clerk duties

Tire Lube Express Technician

Wal-Mart - Tallahassee, FL - August 2007 to April 2010

Communicated and responded effectively to Customer questions about automotive services,

located merchandise, and provided requested assistance, such as verifying whether a particular

automotive product is in stock

• Performed Technician duties as required by procedure, such as changing oil and oil filters,

replacing or rotating tires, balancing tires, repairing flats, and testing and installing batteries

while verifying and communicating

Target Protection Specialist

Target Stores Inc - Tallahassee, FL - December 2006 to August 2007

Enforced rules and regulations according to Target policies

• Managed daily work schedule for team members Loss Prevention

• Collaborated with Human Resources team for orientation of new team members

EDUCATION

Criminal Justice

Tallahassee Community College - Tallahassee, FL

August 2003 to April 2008

High School Diploma in included

James S. Rickards High School - Tallahassee, FL

May 2003

ADDITIONAL INFORMATION

SKILLS PROFILE

• Recognized by managers for detail orientation and multitasking abilities

• Squad leader in the United States Army Reserves

• Managed supplies and weapons as a Specialist in the Army for two years

• Maintained and operated Closed Circuit Television

• Surveillance skills while working for Target Stores Inc. as a Target Protection Specialist

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