Customer Service Manager

Howard Bethel III

*** ******* ** *** * Phone: ***-586-

3032

Tallahassee, FL Email:

*********@***.***

PROFESSIONAL HIGHLIGHTS

Several years of computer based data entry of sensitive information that required precise

and accurate entry with zero error.

Received several Army Achievement Awards for outstanding job and leadership

performance.

Received a Army Accommodation Medal for excellent service record upon end of

terminal service with an honorable discharge.

Very organized, well oriented and meticulous for attention to detail.

Ability to work in extreme and harsh environment under any working condition.

SKILL SUMMARY:

• Management Skills: Facilitate accurate and timely completion of job task of subordinate

employees, coordinating strategies to improve the mental and physical condition of

employees, provided monthly counseling of employees to evaluate monthly job

performance and ensure a positive work environment.

• Self Management Skills: Honest, tactfulness, teachable, timeliness, flexibility, ability to

communicate well with others, both written and verbally.

• Transferable Skills: Hard working, good verbal and written communication skills,

leadership, great organizational skills, dependable, ability to work alone unsupervised or

great with a team, and well oriented.

WORK HISTORY:

NPI (Non-Secure Program), Tallahassee, Fl. 2012-

2013

Facility Monitor,

• Administered medication to advised client as prescribe by their medication.

• Conducted searches of person and personal areas to guarantee clients are contraband free.

• Administered daily drug and alcohol testing to clients.

• Regularly patrolled and constant checks of facility to provide optimum safety of

personnel and clients

ATTENDED COLLEGE: Tallahassee, Fl.

2009-2013

Volunteered at Walker Ford Community Center &

Griffin Heights,

• Mentored young black males on personal issues that may have affected their lives.

• Administered classes to youth consisting of: tie tying, hygiene, and edicts.

• Implemented mentor programs to provide tutoring and ethical support.

• Administrated home work sessions for young black males.

STRICTLY WHOLESALE, Tallahassee, Fl.

2003- 2009

Logistic Transporter,

• Provided optimal customer service with daily interaction with consumers as the day to

day face of the company.

Howard Bethel III

581 Holyoke Ct Apt D Phone: 850-586-

3032

Tallahassee, FL Email:

*********@***.***

• Ensured safe and timely arrival of goods transported on the tractor trailer across the

southeast region of the United States.

• Repaired and/or retrieve goods to fit the customer’s needs.

STEVENS TRANSPORT, Dallas, TX.

2001- 2003

Logistic Transporter,

• Provided timely and accurate delivery goods across all continual 48 states and Canada.

• Ensuring goods reach the appropriate locations at the prescribe time specified.

• Conducted daily inspection of the motor vehicle to ensure proper operation and safety.

BUDDY’S HOME FURISHING, Tallahassee, Fl.

2000- 2001

Account manager,

• Managed and maintain up to date record of every account in the store database

• Administered friendly customer service assisting customers on a selection that best suit

their needs.

• Safe guarded timely and accurate delivery of goods purchased and to retrieved items that

have an outstanding past due record.

U.S. ARMY, Ft. Sill, Ok.

1997- 2000

Fire Direction Specialist/ E-5,

• Lead, trained, and supervised subordinate soldiers on a daily basis, on enhancing their

comprehension on job related skills.

• Provided monthly counseling of soldier’s performance and educated them on ways to

develop their personal abilities.

• Advised accurate and timely fires of missiles and launchers through usage of maps and

aerial reconnaissance to locate appropriate areas of target and to maintain areas of a safe

environment.

EDUCATION:

Completion Date: Issuing Institution Qualification Course Of

Study

May 2013 Florida State University Bachelor Degree

Criminology

January 2013 Blalock Training Solutions Certification Basic First

Aid

January 2013 Blalock Training Solutions Certification CPR

April 2011 Tallahassee Community College Associate Degree General

Transfer

April 2011 Tallahassee Community College Certification Internet &

Computer

June 2001 Tallahassee Community College Certification CDL

Howard Bethel III

581 Holyoke Ct Apt D Phone: 850-586-

3032

Tallahassee, FL Email:

*********@***.***

December 1999 United States Army Certification Primary

Leadership

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